SC Education Lottery - Digital Engagement Solution (DES) and Related Services - RFP-08042026-DES (2026)
South Carolina Lottery Commission | State of South CarolinaState · Columbia, SC- Due
- Sep 18, 2026
- Deadline passed
- Posted
- Aug 4, 2026
- Contract term
- 5 years
- Primary contact
- Ashley Kennedy-Shell
- (803) 737-3045
The 30-second brief
The South Carolina Education Lottery (SCEL) seeks proposals from qualified offerors capable of successfully integrating the Lottery's current Player Rewards Program into a more comprehensive and fully integrated digital engagement solution (“Digital Engagement Solution”). The DES must ensure real-time processing, compliance with industry standards and regulatory requirements, advanced data analytics, reporting capabilities, and comprehensive security features to protect against fraud and ensure the integrity of the gaming process. The solution must seamlessly convert SCEL's existing mobile application and web-based platforms into a more modernized digital platform, incorporating drawing services, prize validations and payments, customer relationship management (CRM), mobile application and web platform functionality, ticket checking, promotions and drawings, draw game specific features, scratch-off game specific features, UI components, API services, conversion and business continuity plan, player account management (PAM), age and identity verification, multi-factor authentication (MFA), communication preferences, push notifications, and mobile claims/e-wallet capabilities. Submission deadline is 09/18/2026 at 11:00 AM ET. Questions must be received by 08/18/2026 at 5:00 PM ET. The initial contract term is five (5) years.
Digital Engagement Solution, Mobile Application and Web Platform, Player Account Management (PAM), Player Rewards Program, Loyalty Points, Drawing Services, Winner Notification, Player Support and Content Management System (CMS), Reporting, Mobile Claims/E-Wallet
Technical Proposal & Demonstration 500, Qualifications and Experience 300, Value 200
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Summary
The South Carolina Education Lottery (SCEL) seeks proposals from qualified offerors capable of successfully integrating the Lottery's current Player Rewards Program into a more comprehensive and fully integrated digital engagement solution (“Digital Engagement Solution”).
The DES must ensure real-time processing, compliance with industry standards and regulatory requirements, advanced data analytics, reporting capabilities, and comprehensive security features to protect against fraud and ensure the integrity of the gaming process. The solution must seamlessly convert SCEL's existing mobile application and web-based platforms into a more modernized digital platform, incorporating drawing services, prize validations and payments, customer relationship management (CRM), mobile application and web platform functionality, ticket checking, promotions and drawings, draw game specific features, scratch-off game specific features, UI components, API services, conversion and business continuity plan, player account management (PAM), age and identity verification, multi-factor authentication (MFA), communication preferences, push notifications, and mobile claims/e-wallet capabilities. Submission deadline is 09/18/2026 at 11:00 AM ET. Questions must be received by 08/18/2026 at 5:00 PM ET. The initial contract term is five (5) years.
EVALUATION CRITERIA
3- Technical Proposal & Demonstration 500
- Qualifications and Experience 300
- Value 200
REQUIRED DELIVERABLES
10- Digital Engagement Solution
- Mobile Application and Web Platform
- Player Account Management (PAM)
- Player Rewards Program
- Loyalty Points
- Drawing Services
- Winner Notification
- Player Support and Content Management System (CMS)
- Reporting
- Mobile Claims/E-Wallet
REQUIRED ATTACHMENTS
Cover Page, Page Two, Technical Proposal, Business Proposal, Redacted Technical & Business Proposal, Service Provider Security Assessment Questionnaire (Attachment B), Cost Summary Spreadsheet (Attachment C), Nonresident Taxpayer Registration Affidavit Income Tax Withholding (Form I-312, Attachment A), Litigation Bond or Standby Irrevocable Letter of Credit, Fidelity Bond
- Submit to
- SC Education Lottery, ATTN: Ashley Kennedy-Shell CPPO, NIGP-CPP, CPPB, 1333 Main Street, Suite 400, Columbia, SC 29201
- Scope location
- Columbia, SC
- Reported agency
- SC Education Lottery
Questions about this RFP
How do I respond to this RFP from South Carolina Lottery Commission | State of South Carolina?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 18, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: SC Education Lottery, ATTN: Ashley Kennedy-Shell CPPO, NIGP-CPP, CPPB, 1333 Main Street, Suite 400, Columbia, SC 29201. For questions, contact Ashley Kennedy-Shell.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including South Carolina Lottery Commission | State of South Carolina in SC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Ashley Kennedy-Shell at (803) 737-3045. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Digital Engagement Solution, Mobile Application and Web Platform, Player Account Management (PAM), Player Rewards Program, Loyalty Points, Drawing Services, Winner Notification, Player Support and Content Management System (CMS), Reporting, Mobile Claims/E-Wallet. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical Proposal & Demonstration 500, Qualifications and Experience 300, Value 200" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from South Carolina Lottery Commission | State of South Carolina?
All active and historical solicitations from South Carolina Lottery Commission | State of South Carolina are tracked and searchable. As a state agency, South Carolina Lottery Commission | State of South Carolina regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Cover Page, Page Two, Technical Proposal, Business Proposal, Redacted Technical & Business Proposal, Service Provider Security Assessment Questionnaire (Attachment B), Cost Summary Spreadsheet (Attach. Review the full document from South Carolina Lottery Commission | State of South Carolina for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Columbia, SC. Review the full solicitation for detailed scope requirements.