Rowan University After-Hours Answering Services RFP 27-08 - Rowan-Virtua SOM 2026
Rowan UniversityHigher Ed · Glassboro, NJ- Due
- Sep 3, 2026
- Deadline passed
- Posted
- Jul 21, 2026
- Contract term
- 1 year
- Primary contact
- Stacie Mori
- (856) 256-4171
The 30-second brief
Rowan University is seeking proposals under RFP 27-08 for an After-Hours Answering Service solution for the Rowan-Virtua School of Osteopathic Medicine (SOM) and its ten medical departments. The selected vendor must provide 100% live operator coverage for after-hours, holidays, and lunch periods, ensuring calls are answered in less than one minute and triaged/routed to on-call providers via text or phone. Requirements include multilingual support (English and Spanish mandatory), HIPAA compliance, and operators trained in basic medical terminology. The contract term is one year with two optional one-year renewals. Electronic submissions are due by September 3, 2026, at 2:00 PM, following a question deadline of July 28, 2026. Evaluation is based on a 100-point matrix: Vendor Service Plan (40), Financial Proposal (40), and References & Experience (20).
Searchable spreadsheet summaries of calls, HIPAA protected transmissions, Training documentation
Vendor Service Plan (40 points), Financial Proposal (40 points), References & Experience (20 points)
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Summary
Rowan University is seeking proposals under RFP 27-08 for an After-Hours Answering Service solution for the Rowan-Virtua School of Osteopathic Medicine (SOM) and its ten medical departments.
The selected vendor must provide 100% live operator coverage for after-hours, holidays, and lunch periods, ensuring calls are answered in less than one minute and triaged/routed to on-call providers via text or phone. Requirements include multilingual support (English and Spanish mandatory), HIPAA compliance, and operators trained in basic medical terminology. The contract term is one year with two optional one-year renewals. Electronic submissions are due by September 3, 2026, at 2:00 PM, following a question deadline of July 28, 2026. Evaluation is based on a 100-point matrix: Vendor Service Plan (40), Financial Proposal (40), and References & Experience (20).
EVALUATION CRITERIA
REQUIRED DELIVERABLES
3- Searchable spreadsheet summaries of calls
- HIPAA protected transmissions
- Training documentation
REQUIRED ATTACHMENTS
7- Acknowledgement of Receipt of Addenda
- Ownership Disclosure
- Subcontractor Utilization Plan
- Non-Collusion Affidavit
- Proof of Insurance
- W-9
- NJ Business Registration Certificate
REQUIRED STAFFING
Live Operators
- Submit to
- Electronic via RFP Submission Portal
- Scope location
- Glassboro, NJ
Questions about this RFP
How do I respond to this RFP from Rowan University?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 3, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Electronic via RFP Submission Portal. For questions, contact Stacie Mori.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Rowan University in NJ, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Stacie Mori at (856) 256-4171. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Live Operators. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Searchable spreadsheet summaries of calls, HIPAA protected transmissions, Training documentation. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Vendor Service Plan (40 points), Financial Proposal (40 points), References & Experience (20 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Rowan University?
All active and historical solicitations from Rowan University are tracked and searchable. As a higher ed agency, Rowan University regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Acknowledgement of Receipt of Addenda, Ownership Disclosure, Subcontractor Utilization Plan, Non-Collusion Affidavit, Proof of Insurance, W-9, NJ Business Registration Certificate. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Rowan University for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Glassboro, NJ. Review the full solicitation for detailed scope requirements.