Mount Pleasant Waterworks Overflow Contact Center Services RFP 2026
Mount Pleasant WaterworksUtility District · Mount Pleasant, SC- Due
- Apr 15, 2026
- Deadline passed
- Primary contact
- Brian King
- (843) 884-9626
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Summary
Mount Pleasant Waterworks is seeking proposals for a pilot program to provide overflow contact center services. Selected vendors will provide trained agents for peak midday inbound calls. Proposals are due April 15, 2026.
REQUIRED STAFFING
trained agents
- Submit to
- 1619 Rifle Range Rd, Mount Pleasant, SC, 29464
- Scope location
- Charleston, SC
Questions about this RFP
How do I respond to this RFP from Mount Pleasant Waterworks?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 15, 2026. Submissions should be delivered to: 1619 Rifle Range Rd, Mount Pleasant, SC, 29464. For questions, contact Brian King.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Mount Pleasant Waterworks in SC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Brian King at (843) 884-9626. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: trained agents. Proposers should demonstrate relevant qualifications and experience for each required role.
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Where can I find more RFPs from Mount Pleasant Waterworks?
All active and historical solicitations from Mount Pleasant Waterworks are tracked and searchable. As a utility district agency, Mount Pleasant Waterworks regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Mount Pleasant Waterworks for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Charleston, SC. Review the full solicitation for detailed scope requirements.