Mount Pleasant Waterworks Overflow Contact Center Services RFP 2026
Mount Pleasant WaterworksUtility District · Mount Pleasant, SC- Due
- Apr 15, 2026
- Deadline passed
- Primary contact
- Brian King
The 30-second brief
Mount Pleasant Waterworks is seeking proposals for overflow contact center services on a pilot program basis. The selected vendor will provide trained agents to answer inbound calls during peak midday hours and assist with simple customer service requests.
Overflow contact center services, Reporting
Relevant experience, Service quality, Technology capabilities, Security and compliance, Pricing, Ability to support pilot program quickly
Hear what Mount Pleasant Waterworks plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
Mount Pleasant Waterworks is seeking proposals for overflow contact center services on a pilot program basis. The selected vendor will provide trained agents to answer inbound calls during peak midday hours and assist with simple customer service requests.
EVALUATION CRITERIA
6- Relevant experience
- Service quality
- Technology capabilities
- Security and compliance
- Pricing
- Ability to support pilot program quickly
REQUIRED DELIVERABLES
Overflow contact center services, Reporting
REQUIRED ATTACHMENTS
9- Company overview
- Relevant experience
- Description of service approach
- Staffing model
- Technology platform
- Security practices
- Reporting capabilities
- Pricing structure
- References from similar clients
- Submit to
- Mount Pleasant Waterworks Operations Center, 1619 Rifle Range Road, Mount Pleasant, SC 29464
- Scope location
- Mount Pleasant, SC
Questions about this RFP
How do I respond to this RFP from Mount Pleasant Waterworks?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 15, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Mount Pleasant Waterworks Operations Center, 1619 Rifle Range Road, Mount Pleasant, SC 29464. For questions, contact Brian King.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Mount Pleasant Waterworks in SC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Brian King. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Overflow contact center services, Reporting. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Relevant experience, Service quality, Technology capabilities, Security and compliance, Pricing, Ability to support pilot program quickly" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Mount Pleasant Waterworks?
All active and historical solicitations from Mount Pleasant Waterworks are tracked and searchable. As a utility district agency, Mount Pleasant Waterworks regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Company overview, Relevant experience, Description of service approach, Staffing model, Technology platform, Security practices, Reporting capabilities, Pricing structure, References from similar clie. Review the full document from Mount Pleasant Waterworks for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Mount Pleasant, SC. Review the full solicitation for detailed scope requirements.