Mississippi Department of Mental Health - Behavioral Health Telehealth and Crisis Support Program - RFP No. DMH-RHTP-2027-001 - 3371-27-R-RFIN-00005
Mississippi Department of Mental HealthState · Jackson, MS- Due
- Oct 14, 2026
- Deadline passed
- Posted
- Sep 29, 2026
- Contract term
- 1 year
- Primary contact
- Caleb Pracht
- (601) 359-1327
The 30-second brief
The Mississippi Department of Mental Health seeks a turnkey behavioral health telehealth and crisis support program for Mississippi veterans and first responders, funded through the Rural Health Transformation Program (RHTP). The scope includes up to ten individual teletherapy sessions per participant with no fixed session cap for clinically appropriate care, secure video, telephone, live chat, and asynchronous messaging modalities, a 24/7/365 direct crisis support line staffed by licensed clinicians, on-demand wellness programming, a dedicated co-branded website, real-time administrative reporting dashboards, and an outreach and marketing campaign across all 82 Mississippi counties. Vendors must demonstrate current SOC 2 Type II or equivalent security attestation, HITRUST certification or roadmap, and meet minimum qualifications including five years of continuous teletherapy operation. Proposals are due by October 14, 2026, and must be submitted electronically to Caleb Pracht as searchable PDFs.
Teletherapy services, Direct crisis support line, Wellness and resilience programming, Platform and user experience, Privacy security and compliance, Data reporting and care coordination, Outreach marketing and awareness, Implementation plan
Quality of Care and Clinical Approach (25 points), Provider Network (15 points), Platform Usability and Technology (15 points), Experience and Past Performance (15 points), Outreach and Awareness Plan (10 points), Data, Reporting, and Security (10 points), Cost (10 points)
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Summary
The Mississippi Department of Mental Health seeks a turnkey behavioral health telehealth and crisis support program for Mississippi veterans and first responders, funded through the Rural Health Transformation Program (RHTP).
The scope includes up to ten individual teletherapy sessions per participant with no fixed session cap for clinically appropriate care, secure video, telephone, live chat, and asynchronous messaging modalities, a 24/7/365 direct crisis support line staffed by licensed clinicians, on-demand wellness programming, a dedicated co-branded website, real-time administrative reporting dashboards, and an outreach and marketing campaign across all 82 Mississippi counties. Vendors must demonstrate current SOC 2 Type II or equivalent security attestation, HITRUST certification or roadmap, and meet minimum qualifications including five years of continuous teletherapy operation. Proposals are due by October 14, 2026, and must be submitted electronically to Caleb Pracht as searchable PDFs.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
8- Teletherapy services
- Direct crisis support line
- Wellness and resilience programming
- Platform and user experience
- Privacy security and compliance
- Data reporting and care coordination
- Outreach marketing and awareness
- Implementation plan
REQUIRED ATTACHMENTS
18- Transmittal letter
- Executive summary
- Minimum qualifications response
- Company profile
- Requirements response
- Provider network details
- Crisis services details
- Platform demonstration
- Security and compliance attestations
- Reporting and outcomes
- Outreach plan
- Implementation plan
- Case study
- Client references
- Completed required forms
- Attachment B cost proposal form
- Attachment C reference form
- Attachment D vendor certifications
- Submit to
- [email protected]
- Scope location
- Jackson, Mississippi
Questions about this RFP
How do I respond to this RFP from Mississippi Department of Mental Health?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 14, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Caleb Pracht.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Mississippi Department of Mental Health in MS, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Caleb Pracht at (601) 359-1327. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Teletherapy services, Direct crisis support line, Wellness and resilience programming, Platform and user experience, Privacy security and compliance, Data reporting and care coordination, Outreach marketing and awareness, Implementation plan. Proposals should clearly address how each deliverable will be met.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Quality of Care and Clinical Approach (25 points), Provider Network (15 points), Platform Usability and Technology (15 points), Experience and Past Performance (15 points), Outreach and Awareness Plan..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Mississippi Department of Mental Health?
All active and historical solicitations from Mississippi Department of Mental Health are tracked and searchable. As a state agency, Mississippi Department of Mental Health regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Transmittal letter, executive summary, minimum qualifications response, company profile, requirements response, provider network details, crisis services details, platform demonstration, security and. Review the full document from Mississippi Department of Mental Health for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Jackson, Mississippi. Review the full solicitation for detailed scope requirements.