Mississippi Department of Mental Health - Behavioral Health Telehealth and Crisis Support Program - RFP No. DMH-RHTP-2027-001 (2026)
Mississippi Department of Mental HealthState · Jackson, MS- Due
- Oct 14, 2026
- Deadline passed
- Posted
- Sep 29, 2026
- Contract term
- 1 year
- Primary contact
- Caleb Pracht
- (601) 359-1327
The 30-second brief
The Mississippi Department of Mental Health seeks proposals for a statewide behavioral health telehealth and crisis support program for veterans and first responders, funded through the Rural Health Transformation Program (RHTP). The vendor will provide a turnkey platform offering individual teletherapy sessions, a 24/7 direct crisis support line staffed by licensed clinicians, on-demand and live wellness programming, an administrative reporting dashboard, and a co-branded outreach campaign. Services must be delivered without co-pays, insurance barriers, or referral requirements across all 82 Mississippi counties. Proposals are due by October 14, 2026, at 5:00 p.m. CT, with an initial contract term of 12 months.
Teletherapy services, Direct crisis support line, Wellness and resilience programming, Platform and user experience, Privacy security and compliance, Data reporting and care coordination, Outreach marketing and awareness, Implementation plan
Quality of Care and Clinical Approach 25 points, Provider Network 15 points, Platform Usability and Technology 15 points, Experience and Past Performance 15 points, Outreach and Awareness Plan 10 points, Data Reporting and Security 10 points, Cost 10 points
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Summary
The Mississippi Department of Mental Health seeks proposals for a statewide behavioral health telehealth and crisis support program for veterans and first responders, funded through the Rural Health Transformation Program (RHTP).
The vendor will provide a turnkey platform offering individual teletherapy sessions, a 24/7 direct crisis support line staffed by licensed clinicians, on-demand and live wellness programming, an administrative reporting dashboard, and a co-branded outreach campaign. Services must be delivered without co-pays, insurance barriers, or referral requirements across all 82 Mississippi counties. Proposals are due by October 14, 2026, at 5:00 p.m. CT, with an initial contract term of 12 months.
EVALUATION CRITERIA
7- Quality of Care and Clinical Approach 25 points
- Provider Network 15 points
- Platform Usability and Technology 15 points
- Experience and Past Performance 15 points
- Outreach and Awareness Plan 10 points
- Data Reporting and Security 10 points
- Cost 10 points
REQUIRED DELIVERABLES
8- Teletherapy services
- Direct crisis support line
- Wellness and resilience programming
- Platform and user experience
- Privacy security and compliance
- Data reporting and care coordination
- Outreach marketing and awareness
- Implementation plan
REQUIRED ATTACHMENTS
6- Attachment A Requirements Response Matrix
- Attachment B Cost Proposal Form
- Attachment C Reference Form
- Attachment D Vendor Certifications
- Attachment E State of Mississippi Standard Contract Terms and Conditions
- Attachment F DMH Business Associate Agreement
- Submit to
- [email protected]
- Scope location
- Jackson, Mississippi
Questions about this RFP
How do I respond to this RFP from Mississippi Department of Mental Health?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 14, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Caleb Pracht.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Mississippi Department of Mental Health in MS, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Caleb Pracht at (601) 359-1327. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Teletherapy services, Direct crisis support line, Wellness and resilience programming, Platform and user experience, Privacy security and compliance, Data reporting and care coordination, Outreach marketing and awareness, Implementation plan. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Quality of Care and Clinical Approach 25 points, Provider Network 15 points, Platform Usability and Technology 15 points, Experience and Past Performance 15 points, Outreach and Awareness Plan 10 poin..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Mississippi Department of Mental Health?
All active and historical solicitations from Mississippi Department of Mental Health are tracked and searchable. As a state agency, Mississippi Department of Mental Health regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A Requirements Response Matrix, Attachment B Cost Proposal Form, Attachment C Reference Form, Attachment D Vendor Certifications, Attachment E State of Mississippi Standard Contract Terms a. Review the full document from Mississippi Department of Mental Health for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Jackson, Mississippi. Review the full solicitation for detailed scope requirements.