Michigan Economic Development Corporation Customer Feedback Management Product RFQ 2026
Michigan Arts and Culture Council | State of MichiganState · Lansing, MI- Due
- Apr 21, 2026
- Deadline passed
- Duration
- 12 months
The 30-second brief
MEDC is soliciting quotes for a customer feedback management solution to collect, store, visualize, and analyze customer feedback surveys and other relevant customer data.
Design digital questionnaires, Distribute survey links and invitation messages, Visualize and analyze survey results, Integrate with Salesforce, Contact frequency rules
Preference will be given to products/vendors demonstrating responsive and quality customer service/support. Include with your quote relevant contracting details that may influence decision making including onboarding resources available, privacy statements, and/or preferred agreement language.
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Summary
MEDC is soliciting quotes for a customer feedback management solution to collect, store, visualize, and analyze customer feedback surveys and other relevant customer data.
EVALUATION CRITERIA
Preference will be given to products/vendors demonstrating responsive and quality customer service/support. Include with your quote relevant contracting details that may influence decision making including onboarding resources available, privacy statements, and/or preferred agreement language.
REQUIRED DELIVERABLES
5- Design digital questionnaires
- Distribute survey links and invitation messages
- Visualize and analyze survey results
- Integrate with Salesforce
- Contact frequency rules
- Submit to
- [email protected]
- Reported agency
- Michigan Economic Development Corporation
Questions about this RFQ
How do I respond to this RFQ from Michigan Arts and Culture Council | State of Michigan?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is April 21, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: [email protected].
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including Michigan Arts and Culture Council | State of Michigan in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What are the key deliverables?
The solicitation specifies the following deliverables: Design digital questionnaires, Distribute survey links and invitation messages, Visualize and analyze survey results, Integrate with Salesforce, Contact frequency rules. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Preference will be given to products/vendors demonstrating responsive and quality customer service/support. Include with your quote relevant contracting details that may influence decision making incl..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Michigan Arts and Culture Council | State of Michigan?
All active and historical solicitations from Michigan Arts and Culture Council | State of Michigan are tracked and searchable. As a state agency, Michigan Arts and Culture Council | State of Michigan regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 12 months. Contract terms may include renewal options.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Michigan Arts and Culture Council | State of Michigan for the complete list.