Merced County Association of Governments - Hosted VoIP Phone Service Provider - RFP20261027MCAG (2026)
Merced County Association of GovernmentsMPO · Merced, CA- Due
- Nov 25, 2026
- 11 days left
- Posted
- Oct 27, 2026
- Contract term
- 3 years
- Primary contact
- Magdalena Gartonzavesky
- (209) 723-3153
The 30-second brief
Merced County Association of Governments (MCAG) seeks proposals from qualified firms to provide and maintain a Hosted Voice over Internet Protocol (VoIP) phone system supporting MCAG, TJPAMC, YARTS, and MCRWMA. The scope includes 80 active seats (76 phones/seats and 4 conference phone/seats), call center manager and agent user features, call recording, call queues, DID phone numbers, telephone number porting, network assessment, transition planning, and system maintenance. The base contract term is 3 years from March 15, 2027 through March 14, 2030, with up to 3 additional one-year extension options. Proposals are due by November 25, 2026 at 12:00 p.m. PST via email. A pre-proposal meeting and site visit will be held on November 6, 2026, with an RSVP deadline of November 5, 2026. Evaluation criteria include qualifications, experience, technical capacity, system troubleshooting, maintenance, compatibility, phone hardware, approach, references, and cost.
Hosted VoIP system with 80 active seats (76 phones/seats and 4 conference phone/seats), VoIP Desk Phones (Yealink SIP-T74W or equivalent, 76 units), Expansion Modules (Yealink EXP55 or equivalent, 4 units), Conference VoIP Phones (Yealink CP965 or equivalent, 4 units), Call Center Manager (4 users), Call Center Agent User (10 users), Call Recording (10 users), Call Queue (5 users), Additional local Direct Inward Dial (DID) phone numbers (21), Porting existing phone numbers, Network assessment, Transition plan, And system maintenance.
Qualifications, Experience & Technical Capacity (25), System Troubleshooting/Maintenance (20), System Compatibility/Phone Hardware (20), Understanding & Approach to Requirements (15), References (10), Cost (10)
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Summary
Merced County Association of Governments (MCAG) seeks proposals from qualified firms to provide and maintain a Hosted Voice over Internet Protocol (VoIP) phone system supporting MCAG, TJPAMC, YARTS, and MCRWMA. The scope includes 80 active seats (76 phones/seats and 4 conference phone/seats), call center manager and agent user features, call recording, call queues, DID phone numbers, telephone number porting, network assessment, transition planning, and system maintenance.
The base contract term is 3 years from March 15, 2027 through March 14, 2030, with up to 3 additional one-year extension options. Proposals are due by November 25, 2026 at 12:00 p.m. PST via email. A pre-proposal meeting and site visit will be held on November 6, 2026, with an RSVP deadline of November 5, 2026. Evaluation criteria include qualifications, experience, technical capacity, system troubleshooting, maintenance, compatibility, phone hardware, approach, references, and cost.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
Hosted VoIP system with 80 active seats (76 phones/seats and 4 conference phone/seats), VoIP Desk Phones (Yealink SIP-T74W or equivalent, 76 units), Expansion Modules (Yealink EXP55 or equivalent, 4 units), Conference VoIP Phones (Yealink CP965 or equivalent, 4 units), Call Center Manager (4 users), Call Center Agent User (10 users), Call Recording (10 users), Call Queue (5 users), Additional local Direct Inward Dial (DID) phone numbers (21), Porting existing phone numbers, Network assessment, Transition plan, And system maintenance.
REQUIRED ATTACHMENTS
12- Certification
- Nondebarment Certification
- Lobbying Certification
- Exhibit 9-L: Bidder's/Proposer's List
- References List
- Cover Letter
- Proposer's Submittal Checklist
- Table of Contents
- Section Two (Organization, Capability, and Experience)
- Section Three (Response to Requirements)
- Section Four (Cost)
- Section Five (Review of Sample Agreement)
- Submit to
- [email protected]
- Duration
- 72 months
- Scope location
- Merced, CA
Questions about this RFP
How do I respond to this RFP from Merced County Association of Governments?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 25, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Magdalena Gartonzavesky.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Merced County Association of Governments in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Magdalena Gartonzavesky at (209) 723-3153. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Hosted VoIP system with 80 active seats (76 phones/seats and 4 conference phone/seats), VoIP Desk Phones (Yealink SIP-T74W or equivalent, 76 units), Expansion Modules (Yealink EXP55 or equivalent, 4 units), Conference VoIP Phones (Yealink CP965 or equivalent, 4 units), Call Center Manager (4 users),. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications, Experience & Technical Capacity (25), System Troubleshooting/Maintenance (20), System Compatibility/Phone Hardware (20), Understanding & Approach to Requirements (15), References (10),..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Merced County Association of Governments?
All active and historical solicitations from Merced County Association of Governments are tracked and searchable. As a mpo agency, Merced County Association of Governments regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 25, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Certification, Nondebarment Certification, Lobbying Certification, Exhibit 9-L: Bidder's/Proposer's List, References List, Cover Letter, Proposer's Submittal Checklist, Table of Contents, Section Two. Review the full document from Merced County Association of Governments for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Merced, CA. Review the full solicitation for detailed scope requirements.
