Lancaster County - VOIP Phone System and Unified Communications Solution - 2026-RFP-069 (2026)
Lancaster CountyCounty · Lancaster, SC- Due
- Dec 2, 2026
- 21 days left
- Posted
- Nov 2, 2026
- Contract term
- 5 years
- Primary contact
- Tracy Rabon
- (803) 416-9963
The 30-second brief
Lancaster County, South Carolina is soliciting proposals for a hosted Voice over Internet Protocol (VOIP) and unified communications solution with mandatory Microsoft Teams integration. The work encompasses system design, implementation, core calling, administration, desk phones, analog services, reliability, security, support, and maintenance. Key requirements include 99.99% uptime SLA, number porting, a 5-year contract term, and compliance with public records and security standards. Proposals are due by December 2, 2026, with a question deadline of November 20, 2026.
Hosted VOIP and unified communications solution, Microsoft Teams integration, Desk phones, Power supplies, Accessories, Implementation plan, Training, As-built documentation, Electronic device inventory, Final acceptance testing, Cost proposal form
Technical Solution and Teams Migration (40 Points), Qualifications of Staff and Service Capabilities (25 Points), Past Performance (20 Points), Total Cost / Overall Value (15 Points)
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Summary
Lancaster County, South Carolina is soliciting proposals for a hosted Voice over Internet Protocol (VOIP) and unified communications solution with mandatory Microsoft Teams integration.
The work encompasses system design, implementation, core calling, administration, desk phones, analog services, reliability, security, support, and maintenance. Key requirements include 99.99% uptime SLA, number porting, a 5-year contract term, and compliance with public records and security standards. Proposals are due by December 2, 2026, with a question deadline of November 20, 2026.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
11- Hosted VOIP and unified communications solution
- Microsoft Teams integration
- Desk phones
- Power supplies
- Accessories
- Implementation plan
- Training
- As-built documentation
- Electronic device inventory
- Final acceptance testing
- Cost proposal form
REQUIRED ATTACHMENTS
Affidavit of Certification SBE/MBE/WBE status, Certificate of Insurance
- Submit to
- https://procurement.opengov.com/portal/lancastersc
- Scope location
- Lancaster, SC
Questions about this RFP
How do I respond to this RFP from Lancaster County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 2, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/lancastersc. For questions, contact Tracy Rabon.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Lancaster County in SC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Tracy Rabon at (803) 416-9963. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Hosted VOIP and unified communications solution, Microsoft Teams integration, Desk phones, Power supplies, Accessories, Implementation plan, Training, As-built documentation, Electronic device inventory, Final acceptance testing, Cost proposal form. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical Solution and Teams Migration (40 Points), Qualifications of Staff and Service Capabilities (25 Points), Past Performance (20 Points), Total Cost / Overall Value (15 Points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Lancaster County?
All active and historical solicitations from Lancaster County are tracked and searchable. As a county agency, Lancaster County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of December 2, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Affidavit of Certification SBE/MBE/WBE status, Certificate of Insurance. Review the full document from Lancaster County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Lancaster, SC. Review the full solicitation for detailed scope requirements.