Kennewick Housing Authority - KHA IT Services Procurement RFP - 2026
HA city of KennewickLocal Housing Authority · Kennewick, WA- Due
- Nov 25, 2026
- 22 days left
- Contract term
- 1 year
- Primary contact
- Michael Lukson
- (509) 378-5439
The 30-second brief
Kennewick Housing Authority (KHA) is soliciting requests for proposals (RFPs) for comprehensive managed information technology services primarily on a fixed monthly fee basis. The scope includes end-user support for approximately 23 staff across multiple office locations, remote and onsite work, user onboarding/offboarding, Microsoft 365 tenant administration, Exchange Online, SharePoint, OneDrive, Teams, Windows Server and Active Directory/Group Policy management, network infrastructure maintenance (firewalls, routers, switches, wireless access points), cybersecurity (endpoint detection and response, antivirus/anti-malware, vulnerability management), backup and disaster recovery, and hardware/endpoint management including AllWorx VOIP support. Proposals are due by Wednesday, November 25th, 2026, at 5:00 P.M. The initial contract term is one year with four optional one-year extension periods for a maximum of five years.
Understanding of KHA's Needs and Proposed Technical Approach (20 points), Managed IT Service Capabilities and Service Levels (25 points), Experience, Qualifications, and Key Personnel (15 points), Cybersecurity, Backup, and Business Continuity Approach (15 points), Past Performance and References (5 points), Cost and Overall Value (20 points)
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Summary
Kennewick Housing Authority (KHA) is soliciting requests for proposals (RFPs) for comprehensive managed information technology services primarily on a fixed monthly fee basis.
The scope includes end-user support for approximately 23 staff across multiple office locations, remote and onsite work, user onboarding/offboarding, Microsoft 365 tenant administration, Exchange Online, SharePoint, OneDrive, Teams, Windows Server and Active Directory/Group Policy management, network infrastructure maintenance (firewalls, routers, switches, wireless access points), cybersecurity (endpoint detection and response, antivirus/anti-malware, vulnerability management), backup and disaster recovery, and hardware/endpoint management including AllWorx VOIP support. Proposals are due by Wednesday, November 25th, 2026, at 5:00 P.M. The initial contract term is one year with four optional one-year extension periods for a maximum of five years.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
5- Two comparable client references
- Fixed monthly managed-services fee
- Separately billable hourly/project rates
- Onboarding or transition costs
- Exceptions or exclusions from requirements
- Submit to
- [email protected]
- Duration
- 60 months
- Scope location
- Kennewick, WA
- Reported agency
- Kennewick Housing Authority
Questions about this RFP
How do I respond to this RFP from HA city of Kennewick?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 25, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Michael Lukson.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including HA city of Kennewick in WA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Michael Lukson at (509) 378-5439. Questions and answers are typically shared with all prospective bidders.
Show 6 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Understanding of KHA's Needs and Proposed Technical Approach (20 points), Managed IT Service Capabilities and Service Levels (25 points), Experience, Qualifications, and Key Personnel (15 points), Cyb..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from HA city of Kennewick?
All active and historical solicitations from HA city of Kennewick are tracked and searchable. As a local housing authority agency, HA city of Kennewick regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 25, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: two comparable client references, fixed monthly managed-services fee, separately billable hourly/project rates, onboarding or transition costs, exceptions or exclusions from requirements. Review the full document from HA city of Kennewick for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Kennewick, WA. Review the full solicitation for detailed scope requirements.