JEA Cisco Contact Center and Collaboration Managed Support Services ITN 1412184881 - 2026
JEA (Electric Water & Sewer)Utility District · Jacksonville, FL- Due
- Jul 14, 2026
- Deadline passed
- Contract term
- 3 years
- Primary contact
- Angel Love
The 30-second brief
JEA is soliciting hybrid Tier 3 managed support services for its Cisco contact center and collaboration environment. Responses are due July 14, 2026, via the Zycus E-Procurement portal.
Information Security Questionnaire, Supply Chain Questionnaire, List of JSEB Certified Firms, Subcontractor Form
Quotation of Rates (40 points), Ability to Design an Approach and Work Plan (40 points), Past Performance/Company Experience (20 points)
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Summary
JEA is soliciting hybrid Tier 3 managed support services for its Cisco contact center and collaboration environment. Responses are due July 14, 2026, via the Zycus E-Procurement portal.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
4- Information Security Questionnaire
- Supply Chain Questionnaire
- List of JSEB Certified Firms
- Subcontractor Form
REQUIRED ATTACHMENTS
5- Appendix A Technical Specifications
- Appendix B Response Form
- Information Security Questionnaire
- Supply Chain Questionnaire
- Subcontractor Form
REQUIRED STAFFING
Vendor personnel for hybrid Tier 3 managed support
- Submit to
- Zycus Supplier Network (https://zsn.zycus.com/guest)
- Scope location
- Jacksonville, FL
- Reported agency
- JEA
Questions about this RFP
How do I respond to this RFP from JEA (Electric Water & Sewer)?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is July 14, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Zycus Supplier Network (https://zsn.zycus.com/guest). For questions, contact Angel Love.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including JEA (Electric Water & Sewer) in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Angel Love. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Vendor personnel for hybrid Tier 3 managed support. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Information Security Questionnaire, Supply Chain Questionnaire, List of JSEB Certified Firms, Subcontractor Form. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Quotation of Rates (40 points), Ability to Design an Approach and Work Plan (40 points), Past Performance/Company Experience (20 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from JEA (Electric Water & Sewer)?
All active and historical solicitations from JEA (Electric Water & Sewer) are tracked and searchable. As a utility district agency, JEA (Electric Water & Sewer) regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Appendix A Technical Specifications, Appendix B Response Form, Information Security Questionnaire, Supply Chain Questionnaire, Subcontractor Form. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from JEA (Electric Water & Sewer) for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Jacksonville, FL. Review the full solicitation for detailed scope requirements.