Illinois Secretary of State - Call Center Headsets and Hookswitches - 26-350SOS-ITSOS-B-52438 (2026)
Illinois Office of the Secretary of State | State of IllinoisState · Springfield, IL- Due
- Jun 10, 2026
- Deadline passed
- Posted
- May 14, 2026
- Contract term
- 2 years
- Primary contact
- Samantha Guffey
- (000) 000-0000
The 30-second brief
The Illinois Secretary of State is seeking competitive bids from qualified vendors for companywide call center headsets and electronic hook switches to support customer communications across all departments. Required items include Poly Blackwire 3320 and 8225 wired headsets, HP Poly Savi 8420 wireless headsets, Poly Savi 8245 office DECT headsets, along with Poly APC-43 and APU-76 electronic hook switches. The initial order must be delivered no later than August 1, 2026, with subsequent orders delivered within 2-4 weeks to the Howlett Building in Springfield, IL. The contract includes an initial term through June 30, 2027, with renewal options for up to 2 additional years. Submissions are due through the BidBuy portal by June 10, 2026.
Poly Blackwire 3320 Binaural Wired Headset, Poly Blackwire 8225 Binaural USB-C Wired Headset, HP Poly Savi 8420 DECT Wireless Headset, Poly Savi 8245 Office DECT 1920-1930 MHz USB-A Headset, Poly APC-43 Electronic Hook Switch TAA, Poly APU-76 Electronic Hook Switch
Responsibility, Responsiveness, Price
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Summary
The Illinois Secretary of State is seeking competitive bids from qualified vendors for companywide call center headsets and electronic hook switches to support customer communications across all departments.
Required items include Poly Blackwire 3320 and 8225 wired headsets, HP Poly Savi 8420 wireless headsets, Poly Savi 8245 office DECT headsets, along with Poly APC-43 and APU-76 electronic hook switches. The initial order must be delivered no later than August 1, 2026, with subsequent orders delivered within 2-4 weeks to the Howlett Building in Springfield, IL. The contract includes an initial term through June 30, 2027, with renewal options for up to 2 additional years. Submissions are due through the BidBuy portal by June 10, 2026.
EVALUATION CRITERIA
3- Responsibility
- Responsiveness
- Price
REQUIRED DELIVERABLES
6- Poly Blackwire 3320 Binaural Wired Headset
- Poly Blackwire 8225 Binaural USB-C Wired Headset
- HP Poly Savi 8420 DECT Wireless Headset
- Poly Savi 8245 Office DECT 1920-1930 MHz USB-A Headset
- Poly APC-43 Electronic Hook Switch TAA
- Poly APU-76 Electronic Hook Switch
REQUIRED ATTACHMENTS
4- Vendor Disclosure (Forms A or Forms B)
- BidBuy Quote Attachment 1 - Contract
- BidBuy Quote Attachment 2 - Offer
- Subcontractor Disclosure
- Submit to
- https://www.bidbuy.illinois.gov/
- Scope location
- Springfield, IL
- Reported agency
- Illinois Secretary of State
Questions about this BID
How do I respond to this Bid from Illinois Office of the Secretary of State | State of Illinois?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 10, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://www.bidbuy.illinois.gov/. For questions, contact Samantha Guffey.
Can small businesses or minority-owned firms bid on this Bid?
Most government agencies, including Illinois Office of the Secretary of State | State of Illinois in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Bid submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Samantha Guffey at (000) 000-0000. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Poly Blackwire 3320 Binaural Wired Headset, Poly Blackwire 8225 Binaural USB-C Wired Headset, HP Poly Savi 8420 DECT Wireless Headset, Poly Savi 8245 Office DECT 1920-1930 MHz USB-A Headset, Poly APC-43 Electronic Hook Switch TAA, Poly APU-76 Electronic Hook Switch. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Responsibility, Responsiveness, Price" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Illinois Office of the Secretary of State | State of Illinois?
All active and historical solicitations from Illinois Office of the Secretary of State | State of Illinois are tracked and searchable. As a state agency, Illinois Office of the Secretary of State | State of Illinois regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this Bid?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Vendor Disclosure (Forms A or Forms B), BidBuy Quote Attachment 1 - Contract, BidBuy Quote Attachment 2 - Offer, Subcontractor Disclosure. Review the full document from Illinois Office of the Secretary of State | State of Illinois for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Springfield, IL. Review the full solicitation for detailed scope requirements.