Hidalgo County Case Management Software for Community Service Agency - RFP No. 26-0480-11-06-03-REBID (2026)
Hidalgo CountyCounty · Edinburg, TX- Due
- Nov 6, 2026
- 8 days left
- Posted
- Oct 24, 2026
- Contract term
- 1 year
- Primary contact
- Olga Garza
- (956) 318-2626 ext 4882
The 30-second brief
Hidalgo County is seeking proposals from qualified vendors to provide, configure, implement, migrate data to, train users on, host, maintain, and support a cloud-based customer management software for the Community Service Agency. The selected solution requires software licenses for a minimum of 40 users and must support the full client-service lifecycle, including application intake, eligibility determination, service authorization, referrals, reporting, communications, oversight, and compliance across various community assistance programs. The submission deadline is November 6, 2026, at 3:00 pm CST, with a question submission deadline of October 29, 2026. Evaluation criteria consist of Experience and Qualifications, Proposed Approach, References, and Pricing, each weighted at 25%.
Experience and Qualifications (25%), Proposed Approach (25%), References (25%), Pricing (25%)
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Summary
Hidalgo County is seeking proposals from qualified vendors to provide, configure, implement, migrate data to, train users on, host, maintain, and support a cloud-based customer management software for the Community Service Agency.
The selected solution requires software licenses for a minimum of 40 users and must support the full client-service lifecycle, including application intake, eligibility determination, service authorization, referrals, reporting, communications, oversight, and compliance across various community assistance programs. The submission deadline is November 6, 2026, at 3:00 pm CST, with a question submission deadline of October 29, 2026. Evaluation criteria consist of Experience and Qualifications, Proposed Approach, References, and Pricing, each weighted at 25%.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
16- Proof of Insurance
- Bid Bond Acknowledgment
- CIQ Form
- Vendor Acknowledgment
- HUB Declaration
- Signed Certification regarding debarment
- SAM.gov Registration Acknowledgement
- Title VI Appendices
- Byrd Anti-Lobbying Contract Clause
- 2 CFR 200 Certification
- FHWA 1273
- Proposer's Affidavit
- Draft Agreement
- Deficiencies and Deviations Form
- References
- Form 1295
- Submit to
- https://procurement.opengov.com/portal/co-hidalgo-tx
- Duration
- 12 months
- Scope location
- Edinburg, TX
Questions about this RFP
How do I respond to this RFP from Hidalgo County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 6, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/portal/co-hidalgo-tx. For questions, contact Olga Garza.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Hidalgo County in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Olga Garza at (956) 318-2626 ext 4882. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience and Qualifications (25%), Proposed Approach (25%), References (25%), Pricing (25%)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Hidalgo County?
All active and historical solicitations from Hidalgo County are tracked and searchable. As a county agency, Hidalgo County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 6, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proof of Insurance, Bid Bond Acknowledgment, CIQ Form, Vendor Acknowledgment, HUB Declaration, Signed Certification regarding debarment, SAM.gov Registration Acknowledgement, Title VI Appendices, Byrd. Review the full document from Hidalgo County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Edinburg, TX. Review the full solicitation for detailed scope requirements.