Greenville Utilities Commission Payment Vendor Services RFP - 2026
Greenville Utilities CommissionUtility District · Greenville, NC- Due
- May 28, 2026
- Deadline passed
- Posted
- May 5, 2026
- Primary contact
- Cleve Haddock
- (252) 551-1533
The 30-second brief
Greenville Utilities Commission (GUC) is seeking proposals from qualified vendors to accept credit/debit card and e-check (ACH) payments on behalf of GUC, featuring integration into the Meridian IDEA customer/agent portal via an IFrame. The scope includes a vendor-hosted IVR with bi-lingual capabilities, support for ACH, Visa, Mastercard, Discover, American Express, ApplePay, and Google Pay, employee research and reconciliation portals, 11 customer credit card terminals for two walk-in locations, next-day credit, robust reconciliation, and seamless wallet transfer from the current vendor. Estimated usage includes 26,000 credit card transactions per month ($213 average), 25,696 ACH transactions per month, and 424 average returns per month. Proposals are due by May 28, 2026, at 11:00 AM EDT, with questions due by May 13, 2026. Evaluation criteria include references, approach and methodology, qualifications and experience, project approach and proposed solution, cost effectiveness and value, and contract terms acceptance.
The quality of references from past customers, Quality of approach and methodology, Qualifications and Experience, Project Approach and Proposed Solution, Cost Effectiveness and Value, Acceptance of the Terms of the Contract
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Summary
Greenville Utilities Commission (GUC) is seeking proposals from qualified vendors to accept credit/debit card and e-check (ACH) payments on behalf of GUC, featuring integration into the Meridian IDEA customer/agent portal via an IFrame.
The scope includes a vendor-hosted IVR with bi-lingual capabilities, support for ACH, Visa, Mastercard, Discover, American Express, ApplePay, and Google Pay, employee research and reconciliation portals, 11 customer credit card terminals for two walk-in locations, next-day credit, robust reconciliation, and seamless wallet transfer from the current vendor. Estimated usage includes 26,000 credit card transactions per month ($213 average), 25,696 ACH transactions per month, and 424 average returns per month. Proposals are due by May 28, 2026, at 11:00 AM EDT, with questions due by May 13, 2026. Evaluation criteria include references, approach and methodology, qualifications and experience, project approach and proposed solution, cost effectiveness and value, and contract terms acceptance.
EVALUATION CRITERIA
6- The quality of references from past customers
- Quality of approach and methodology
- Qualifications and Experience
- Project Approach and Proposed Solution
- Cost Effectiveness and Value
- Acceptance of the Terms of the Contract
REQUIRED ATTACHMENTS
4- Letter of Compliance to E-Verify
- Business Statement
- Vendor Profile Questionnaire
- References
- Submit to
- [email protected]
- Scope location
- Greenville, NC
Questions about this RFP
How do I respond to this RFP from Greenville Utilities Commission?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 28, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Cleve Haddock.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Greenville Utilities Commission in NC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cleve Haddock at (252) 551-1533. Questions and answers are typically shared with all prospective bidders.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "The quality of references from past customers, Quality of approach and methodology, Qualifications and Experience, Project Approach and Proposed Solution, Cost Effectiveness and Value, Acceptance of t..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Greenville Utilities Commission?
All active and historical solicitations from Greenville Utilities Commission are tracked and searchable. As a utility district agency, Greenville Utilities Commission regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Letter of Compliance to E-Verify, Business Statement, Vendor Profile Questionnaire, References. Review the full document from Greenville Utilities Commission for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Greenville, NC. Review the full solicitation for detailed scope requirements.
