Grant Road Pud Customer Experience Survey Work RFI 430-13071
Grant Road PudUtility District · Austin, TX- Due
- Nov 14, 2025
- Deadline passed
- Posted
- Oct 23, 2025
- Primary contact
- Heidi Juarez
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Summary
Grant Road Pud is issuing Request for Information (RFI) 430-13071 for Customer Experience Survey Work.
The agency is seeking information regarding professional services for designing, conducting, and analyzing customer experience surveys. The solicitation is categorized under codes 1016, 1079, and 1094. Submissions were due by November 14, 2025, to Heidi Juarez (Customer Strategist) and Sara Benedict (Procurement Officer). The document serves as an archived record of the solicitation process.
- Submit to
- Heidi Juarez, Customer Strategist - [email protected]; Sara Benedict, Procurement Officer - [email protected]
Questions about this RFI
How do I respond to this RFI from Grant Road Pud?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 14, 2025. Submissions should be delivered to: Heidi Juarez, Customer Strategist - [email protected]; Sara Benedict, Procurement Officer - [email protected]. For questions, contact Heidi Juarez.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including Grant Road Pud in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Heidi Juarez. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Grant Road Pud?
All active and historical solicitations from Grant Road Pud are tracked and searchable. As a utility district agency, Grant Road Pud regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Grant Road Pud for the complete list.