Executive Office of Housing and Livable Communities User Experience (UX) & Communications RFQ 2026 - BD-26-1076-OCDDE-OCD01-128554
Massachusetts Executive Office of Housing and Livable Communities | Commonwealth of MassachusettsState · Boston, MA- Due
- May 12, 2026
- Deadline passed
- Posted
- Apr 28, 2026
- Contract term
- 1 year
- Primary contact
- Colleen Casey
- (781) 724-4871
The 30-second brief
The Commonwealth of Massachusetts Executive Office of Housing and Livable Communities (HLC), Division of Housing Stabilization, seeks a qualified vendor for comprehensive user experience (UX) and communications services under PRF86 statewide contract. The project encompasses a phased approach involving application experience improvement for the Housing Help Hub (EA application), system journey mapping, front door and experience improvements including Mass.gov website redesign, implementation, and ongoing marketing and communications support. Key objectives include supporting the Garcia v. DHCD Settlement Agreement for the Emergency Assistance (EA) Family Shelter program, conducting user research and testing, improving service accessibility, and enhancing program awareness. The submission deadline is May 12, 2026, with an estimated contract start date of May 18, 2026, and an initial term of 13 months.
Past Performance (User Experience & Digital Services) (25), Research Methodology (25), Ability to Leverage Existing Analysis and Assets (15), Workplan, Timeline, and Implementation Feasibility (15), Supplier Diversity Program Plan (20)
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Summary
The Commonwealth of Massachusetts Executive Office of Housing and Livable Communities (HLC), Division of Housing Stabilization, seeks a qualified vendor for comprehensive user experience (UX) and communications services under PRF86 statewide contract.
The project encompasses a phased approach involving application experience improvement for the Housing Help Hub (EA application), system journey mapping, front door and experience improvements including Mass.gov website redesign, implementation, and ongoing marketing and communications support. Key objectives include supporting the Garcia v. DHCD Settlement Agreement for the Emergency Assistance (EA) Family Shelter program, conducting user research and testing, improving service accessibility, and enhancing program awareness. The submission deadline is May 12, 2026, with an estimated contract start date of May 18, 2026, and an initial term of 13 months.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
5- Response narrative
- Portfolio/examples
- Budget narrative and timeline
- Supplier Diversity Office Certifications
- SDP Plan Form
- Submit to
- COMMBUYS online procurement system (www.commbuys.com)
- Duration
- 13 months
- Scope location
- Boston, MA
- Reported agency
- Executive Office of Housing and Livable Communities
Questions about this RFQ
How do I respond to this RFQ from Massachusetts Executive Office of Housing and Livable Communities | Commonwealth of Massachusetts?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is May 12, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: COMMBUYS online procurement system (www.commbuys.com). For questions, contact Colleen Casey.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including Massachusetts Executive Office of Housing and Livable Communities | Commonwealth of Massachusetts in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Colleen Casey at (781) 724-4871. Questions and answers are typically shared with all prospective bidders.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Past Performance (User Experience & Digital Services) (25), Research Methodology (25), Ability to Leverage Existing Analysis and Assets (15), Workplan, Timeline, and Implementation Feasibility (15), S..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Massachusetts Executive Office of Housing and Livable Communities | Commonwealth of Massachusetts?
All active and historical solicitations from Massachusetts Executive Office of Housing and Livable Communities | Commonwealth of Massachusetts are tracked and searchable. As a state agency, Massachusetts Executive Office of Housing and Livable Communities | Commonwealth of Massachusetts regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Response narrative, Portfolio/examples, Budget narrative and timeline, Supplier Diversity Office Certifications, SDP Plan Form. Review the full document from Massachusetts Executive Office of Housing and Livable Communities | Commonwealth of Massachusetts for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Boston, MA. Review the full solicitation for detailed scope requirements.
