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Executive Office of Health and Human Services MassHealth Provider Operations Business Support Services RFR - BD-26-1039-EHS01-ASHWA-128591

Massachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts logoMassachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts
Due
Jun 22, 2026
Deadline passed
Posted
Apr 24, 2026
Primary contact
Priscilla Martin
(617) 573-1600

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Summary

The Executive Office of Health and Human Services is issuing this Request for Responses to procure a contractor to provide business support services for MassHealth, including provider enrollment and revalidation, provider communications, contact center operations, document management, and related operational services.

The submission deadline is June 22, 2026. Written questions regarding this solicitation are due by May 14, 2026.

Submit to
Kalinda Collins 1 Ashburton Place, 11th Fl Boston, MA 02108 US Email: [email protected]
Scope location
Boston, MA
Reported agency
Executive Office of Health and Human Services

Questions about this RFP

How do I respond to this RFP from Massachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts?

Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 22, 2026. Submissions should be delivered to: Kalinda Collins 1 Ashburton Place, 11th Fl Boston, MA 02108 US Email: [email protected]. For questions, contact Priscilla Martin.

Can small businesses or minority-owned firms bid on this RFP?

Most government agencies, including Massachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts in MA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.

What happens after the RFP submission deadline?

After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.

Can I ask questions about this solicitation before submitting?

Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Priscilla Martin at (617) 573-1600. Questions and answers are typically shared with all prospective bidders.

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Where can I find more RFPs from Massachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts?

All active and historical solicitations from Massachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts are tracked and searchable. As a state agency, Massachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.

What documents are required to bid on this RFP?

Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Massachusetts Executive Office of Health and Human Services | Commonwealth of Massachusetts for the complete list.

What is the scope of this project?

This solicitation defines a specific project scope. The scope covers the following locations: Boston, MA. Review the full solicitation for detailed scope requirements.

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