El Paso County - Inmate Communication and Engagement Solutions to Correctional Facilities - RFI 27-003 (2026)
El Paso CountyCounty · El Paso, TX- Due
- Oct 22, 2026
- Deadline passed
- Posted
- Sep 21, 2026
- Primary contact
- Ruben Adrian Michel
- (915) 273-3349 ext 2288
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Summary
El Paso County is issuing a Request for Information (RFI 27-003) to gather information, recommendations, industry best practices, and market feedback regarding inmate communication and engagement solutions for correctional facilities.
The scope covers inmate telephone services, tablets, inmate tracking systems (movement and activity), inmate health monitoring (vital signs), electronic legal messaging and mail, video visitation, kiosks and payments, commissary and trust account integration, and security and investigative capabilities. Responses are due by October 22, 2026, at 2:00 PM MT. Submissions may be submitted online through the Ion Wave e-Bid platform or delivered to the El Paso County Purchasing Department at 800 E. Overland, Suite 300, El Paso, TX 79901. This RFI is for planning and market research purposes only and will not result in the award of a contract.
REQUIRED ATTACHMENTS
El Paso County Signature Page
- Submit to
- https://epcountypurchasing.ionwave.net
- Scope location
- El Paso, TX
Questions about this RFI
How do I respond to this RFI from El Paso County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 22, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://epcountypurchasing.ionwave.net. For questions, contact Ruben Adrian Michel.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including El Paso County in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Ruben Adrian Michel at (915) 273-3349 ext 2288. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from El Paso County?
All active and historical solicitations from El Paso County are tracked and searchable. As a county agency, El Paso County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: El Paso County Signature Page. Review the full document from El Paso County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: El Paso, TX. Review the full solicitation for detailed scope requirements.