County of San Mateo - ServiceNow Maintenance - 2027-RFQ-00215 (2026)
San Mateo CountyCounty · Redwood City, CA- Due
- Nov 20, 2026
- 13 days left
- Posted
- Nov 5, 2026
- Primary contact
- Deniz Tunc
- (650) 363-4416
The 30-second brief
The County of San Mateo is seeking quotations for ServiceNow maintenance services to support the San Mateo County Sheriff's Office custom-built portal. Contractor will provide upkeep, maintenance, and enhancements as needed, including Docusign integration, approval workflows, PDF document generation, email notifications, and dashboards. General support tasks involve user roles, group management, assignment routing, and manual case updates. Work is billed at a flat hourly rate with total hours shared between Fiscal, Technical Services, and Training. Quotations are due by November 20, 2026, with a notice of interest deadline of November 12, 2026. Contractors must have at least two years of experience maintaining a customized ServiceNow platform for a local government entity.
Cost, conformity to specifications
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Summary
The County of San Mateo is seeking quotations for ServiceNow maintenance services to support the San Mateo County Sheriff's Office custom-built portal.
Contractor will provide upkeep, maintenance, and enhancements as needed, including Docusign integration, approval workflows, PDF document generation, email notifications, and dashboards. General support tasks involve user roles, group management, assignment routing, and manual case updates. Work is billed at a flat hourly rate with total hours shared between Fiscal, Technical Services, and Training. Quotations are due by November 20, 2026, with a notice of interest deadline of November 12, 2026. Contractors must have at least two years of experience maintaining a customized ServiceNow platform for a local government entity.
EVALUATION CRITERIA
Cost, conformity to specifications
REQUIRED ATTACHMENTS
Pricing Bid Table, competitive quotation
- Submit to
- 330 Bradford Street, 5th Floor, Redwood City, CA, 94063
- Scope location
- Redwood City, CA
- Reported agency
- County of San Mateo
Questions about this RFQ
How do I respond to this RFQ from San Mateo County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 20, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 330 Bradford Street, 5th Floor, Redwood City, CA, 94063. For questions, contact Deniz Tunc.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including San Mateo County in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Deniz Tunc at (650) 363-4416. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Cost, conformity to specifications" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from San Mateo County?
All active and historical solicitations from San Mateo County are tracked and searchable. As a county agency, San Mateo County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 20, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Pricing Bid Table, competitive quotation. Review the full document from San Mateo County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Redwood City, CA. Review the full solicitation for detailed scope requirements.