Corpus Christi Housing Authority RFP 26014 AI Enabled Advanced Interactive Voice Response System
Corpus Christi Housing AuthorityLocal Housing Authority · Corpus Christi, TX- Due
- Mar 24, 2026
- Deadline passed
- Posted
- Feb 20, 2026
- Primary contact
- Rose Mary Khosrowsalafi
- (361) 889-3373
The 30-second brief
Corpus Christi Housing Authority (CCHA) is seeking proposals for an AI-enabled, advanced, intelligent Interactive Voice Response (IVR) solution to improve customer service, increase operational efficiency, and integrate with existing systems. The system should understand natural language, handle routine inquiries autonomously, and escalate complex matters to live agents.
Fully configured and operational AI Enabled IVR System, All required system integrations, Documentation (technical, Administrative, And user-facing), Staff training and onboarding materials, Initial performance and usage reports
Reporting Capabilities, Dynamic Features, Integration with CCHA Existing Systems, Implementation Plan, Support and Maintenance, Experience and Customer Service, Cost
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Summary
Corpus Christi Housing Authority (CCHA) is seeking proposals for an AI-enabled, advanced, intelligent Interactive Voice Response (IVR) solution to improve customer service, increase operational efficiency, and integrate with existing systems.
The system should understand natural language, handle routine inquiries autonomously, and escalate complex matters to live agents.
EVALUATION CRITERIA
7- Reporting Capabilities
- Dynamic Features
- Integration with CCHA Existing Systems
- Implementation Plan
- Support and Maintenance
- Experience and Customer Service
- Cost
REQUIRED DELIVERABLES
5- Fully configured and operational AI Enabled IVR System
- All required system integrations
- Documentation (technical, Administrative, And user-facing)
- Staff training and onboarding materials
- Initial performance and usage reports
REQUIRED ATTACHMENTS
6- Attachment A
- Attachment B
- Attachment C
- Attachment D
- Attachment E
- Addenda Issued
- Submit to
- 3701 Ayers Street, Corpus Christi, TX 78415
- Scope location
- Corpus Christi, TX
Questions about this RFP
How do I respond to this RFP from Corpus Christi Housing Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 24, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 3701 Ayers Street, Corpus Christi, TX 78415. For questions, contact Rose Mary Khosrowsalafi.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Corpus Christi Housing Authority in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Rose Mary Khosrowsalafi at (361) 889-3373. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Fully configured and operational AI Enabled IVR System, All required system integrations, Documentation (technical, Administrative, And user-facing), Staff training and onboarding materials, Initial performance and usage reports. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Reporting Capabilities, Dynamic Features, Integration with CCHA Existing Systems, Implementation Plan, Support and Maintenance, Experience and Customer Service, Cost" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Corpus Christi Housing Authority?
All active and historical solicitations from Corpus Christi Housing Authority are tracked and searchable. As a local housing authority agency, Corpus Christi Housing Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A, Attachment B, Attachment C, Attachment D, Attachment E, Addenda Issued. Review the full document from Corpus Christi Housing Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Corpus Christi, TX. Review the full solicitation for detailed scope requirements.
