City of Thomson Debt Collection Agency Services RFP 25-010 - Utility Billing Accounts
City of ThomsonCity · Thomson, GA- Due
- Nov 21, 2025
- Deadline passed
- Posted
- Sep 29, 2025
- Contract term
- 1 year
- Primary contact
- Kristal Singletary
The 30-second brief
The City of Thomson, GA is soliciting proposals from qualified licensed and bonded collection agencies for debt collection services regarding delinquent utility billing accounts for water, sewer, gas, and sanitation services. The selected agency will identify, contact, and pursue collection of delinquent accounts, maintain accurate records, report on efforts, ensure compliance with the Fair Debt Collection Practices Act (FDCPA), and provide training or resources for local government staff. The submission deadline is November 21, 2025 at 4:00 PM. Proposals must be submitted electronically in PDF format via email to [email protected]. Evaluation criteria include agency experience, methodology and approach, fee structure, references, compliance, and reporting measures.
Experience and qualifications of the agency, Proposed methodology and approach to collections, Fee structure and overall cost-effectiveness, Client references and past performance, Compliance with applicable regulations, Reporting and accountability measures
Hear what Thomson plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The City of Thomson, GA is soliciting proposals from qualified licensed and bonded collection agencies for debt collection services regarding delinquent utility billing accounts for water, sewer, gas, and sanitation services.
The selected agency will identify, contact, and pursue collection of delinquent accounts, maintain accurate records, report on efforts, ensure compliance with the Fair Debt Collection Practices Act (FDCPA), and provide training or resources for local government staff. The submission deadline is November 21, 2025 at 4:00 PM. Proposals must be submitted electronically in PDF format via email to [email protected]. Evaluation criteria include agency experience, methodology and approach, fee structure, references, compliance, and reporting measures.
EVALUATION CRITERIA
6- Experience and qualifications of the agency
- Proposed methodology and approach to collections
- Fee structure and overall cost-effectiveness
- Client references and past performance
- Compliance with applicable regulations
- Reporting and accountability measures
REQUIRED ATTACHMENTS
8- Agency Information
- Experience
- Approach
- References
- Fee Structure
- Compliance and Reporting
- Technology
- Evidence of Licensure and Insurance
- Submit to
- [email protected]
- Duration
- 60 months
- Scope location
- Thomson, GA
Questions about this RFP
How do I respond to this RFP from City of Thomson?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 21, 2025. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Kristal Singletary.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Thomson in GA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Kristal Singletary. Questions and answers are typically shared with all prospective bidders.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience and qualifications of the agency, Proposed methodology and approach to collections, Fee structure and overall cost-effectiveness, Client references and past performance, Compliance with app..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Thomson?
All active and historical solicitations from City of Thomson are tracked and searchable. As a city agency, City of Thomson regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Agency Information, Experience, Approach, References, Fee Structure, Compliance and Reporting, Technology, Evidence of Licensure and Insurance. Review the full document from City of Thomson for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Thomson, GA. Review the full solicitation for detailed scope requirements.
