City of Saco City Services Civic Platform RFP 2026
City of SacoCity · Saco, ME- Due
- Feb 3, 2026
- Deadline passed
- Posted
- Jan 5, 2026
- Contract term
- 1 year
- Primary contact
- Ryan Pinheiro
The 30-second brief
The City of Saco is soliciting proposals from qualified vendors for the implementation, configuration, and support of the City Services Civic Platform. The project aims to modernize permitting, licensing, planning, and citizen engagement processes through a cloud-based, mobile-friendly SaaS solution. Required modules include Building & Permitting, Planning & Zoning, Plan Review, Business Licensing, Short-Term Rental Registration & Compliance, Citizen Service Request (CSR), Street Opening Permitting, and Asset Management. Technical requirements specify 99.9% uptime, MFA, and SSO integration with Azure AD, plus robust APIs for GIS (Esri ArcGIS) and financial systems (Munis). Proposals are due by February 3, 2026, at 3:00 PM EST, with a project completion timeline of 12 months from contract execution.
Company Background and Municipal Experience, Functional Capabilities of Proposed Modules, Technical Architecture and Security, API and Integration Capabilities, Document Management and Plan Review Features, Accessibility Compliance, Reporting and Analytics, Disaster Recovery and Business Continuity, Mobile Application Features, Support and SLAs, User Roles and Permissions, AI and Automation Capabilities, Interdepartmental Collaboration Tools, Public Engagement and Transparency, Compliance and Audit Readiness, Implementation Timeline and Project Plan, Pricing and Cost Structure, References and Case Studies
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Summary
The City of Saco is soliciting proposals from qualified vendors for the implementation, configuration, and support of the City Services Civic Platform.
The project aims to modernize permitting, licensing, planning, and citizen engagement processes through a cloud-based, mobile-friendly SaaS solution. Required modules include Building & Permitting, Planning & Zoning, Plan Review, Business Licensing, Short-Term Rental Registration & Compliance, Citizen Service Request (CSR), Street Opening Permitting, and Asset Management. Technical requirements specify 99.9% uptime, MFA, and SSO integration with Azure AD, plus robust APIs for GIS (Esri ArcGIS) and financial systems (Munis). Proposals are due by February 3, 2026, at 3:00 PM EST, with a project completion timeline of 12 months from contract execution.
EVALUATION CRITERIA
18- Company Background and Municipal Experience
- Functional Capabilities of Proposed Modules
- Technical Architecture and Security
- API and Integration Capabilities
- Document Management and Plan Review Features
- Accessibility Compliance
- Reporting and Analytics
- Disaster Recovery and Business Continuity
- Mobile Application Features
- Support and SLAs
- User Roles and Permissions
- AI and Automation Capabilities
- Interdepartmental Collaboration Tools
- Public Engagement and Transparency
- Compliance and Audit Readiness
- Implementation Timeline and Project Plan
- Pricing and Cost Structure
- References and Case Studies
REQUIRED ATTACHMENTS
8- Executive Summary
- Company Background
- Detailed Project Plan and Timeline
- Itemized Pricing
- API and Integration Capabilities
- References from at least 3 municipal clients
- Sample contract and SLA
- Completed Vendor Evaluation Matrix
- Submit to
- 300 Main Street, Saco, Maine, 04072
- Duration
- 12 months
- Scope location
- Saco, ME
Questions about this RFP
How do I respond to this RFP from City of Saco?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is February 3, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 300 Main Street, Saco, Maine, 04072. For questions, contact Ryan Pinheiro.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Saco in ME, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Ryan Pinheiro. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Company Background and Municipal Experience, Functional Capabilities of Proposed Modules, Technical Architecture and Security, API and Integration Capabilities, Document Management and Plan Review Fea..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Saco?
All active and historical solicitations from City of Saco are tracked and searchable. As a city agency, City of Saco regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Executive Summary, Company Background, Detailed Project Plan and Timeline, Itemized Pricing, API and Integration Capabilities, References from at least 3 municipal clients, Sample contract and SLA, Co. Review the full document from City of Saco for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Saco, ME. Review the full solicitation for detailed scope requirements.