City of Port Arthur Incident Response Management System RFP 2026
City of Port Arthur cityCity · Port Arthur, TX- Due
- Mar 4, 2026
- Deadline passed
- Posted
- Feb 19, 2026
- Primary contact
- Clifton Williams
- (409) 983-8160
The 30-second brief
The City of Port Arthur is seeking proposals for a web-based Incident Response Management System (IRMS) to manage customer grievances, after-hours callouts, daytime overflow, work orders, and incident response processes for the Water Utilities and Public Work Department. The system should include features such as after-hours call support, mass notification, a citizen engagement portal, objective documentation of response activities, response data analytics, and integration capabilities.
Proposal, Letter of Interest, Affidavit, Conflict of Interest Questionnaire, HB 89 Verification, SB 252 Certification, Non-Collusion Affidavit
Price (30 points), System Features & Compatibility (25 points), Company and Staff Qualifications (20 points), Past Performance (15 points), Project Approach and Timeline (10 points)
Hear what Port Arthur city plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The City of Port Arthur is seeking proposals for a web-based Incident Response Management System (IRMS) to manage customer grievances, after-hours callouts, daytime overflow, work orders, and incident response processes for the Water Utilities and Public Work Department.
The system should include features such as after-hours call support, mass notification, a citizen engagement portal, objective documentation of response activities, response data analytics, and integration capabilities.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
7- Proposal
- Letter of Interest
- Affidavit
- Conflict of Interest Questionnaire
- HB 89 Verification
- SB 252 Certification
- Non-Collusion Affidavit
REQUIRED ATTACHMENTS
6- Letter of Interest
- Affidavit
- Conflict of Interest Questionnaire
- HB 89
- SB 252
- Non-Collusion Affidavit
- Submit to
- City of Port Arthur, City Secretary, P.O. Box 1089, Port Arthur, Texas 77641 or 444 4th Street, 4th Floor, Port Arthur, Texas 77640
- Scope location
- Port Arthur, Texas
- Reported agency
- City of Port Arthur
Questions about this RFP
How do I respond to this RFP from City of Port Arthur city?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 4, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: City of Port Arthur, City Secretary, P.O. Box 1089, Port Arthur, Texas 77641 or 444 4th Street, 4th Floor, Port Arthur, Texas 77640. For questions, contact Clifton Williams.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Port Arthur city in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Clifton Williams at (409) 983-8160. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Proposal, Letter of Interest, Affidavit, Conflict of Interest Questionnaire, HB 89 Verification, SB 252 Certification, Non-Collusion Affidavit. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Price (30 points), System Features & Compatibility (25 points), Company and Staff Qualifications (20 points), Past Performance (15 points), Project Approach and Timeline (10 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Port Arthur city?
All active and historical solicitations from City of Port Arthur city are tracked and searchable. As a city agency, City of Port Arthur city regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Letter of Interest, Affidavit, Conflict of Interest Questionnaire, HB 89, SB 252, Non-Collusion Affidavit. Review the full document from City of Port Arthur city for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Port Arthur, Texas. Review the full solicitation for detailed scope requirements.