City of Pompano Beach - VOIP Phone System Replacement - RFP27-002 (2026)
City of Pompano BeachCity · Pompano Beach, FL- Due
- Jan 4, 2027
- 50 days left
- Posted
- Oct 22, 2026
- Contract term
- 5 years
- Primary contact
- Cynthia Gomez
- (954) 786-4166
The 30-second brief
The City of Pompano Beach, FL seeks proposals for a modern, secure, supportable unified communications and telephone solution to replace the existing on-premise Mitel MiVoice Connect environment. The project encompasses core voice, auto-attendant, voicemail, call routing, softphones, mobile applications, contact-center/ACD, supervisor, reporting, call recording, E911 emergency calling, and special-purpose telephony integrations including paging, bells, callboxes, and analog/fax devices. Vendors may propose UCaaS, hybrid, or other architectures. The initial contract term is 5 years with one 5-year renewal option. Proposals are due by January 4, 2027, at 2:00 PM ET. Written questions are due by November 12, 2026. Evaluation criteria include Technical/Functional Fit (25 pts), Implementation and Migration Approach (20 pts), Security, Resiliency, and Support (15 pts), Total Cost of Ownership (15 pts), Vendor Qualifications and References (10 pts), Usability, Administration, and Training (10 pts), and Local Business Program (5 pts).
Technical / Functional Fit (25%), Implementation and Migration Approach (20%), Security, Resiliency, and Support (15%), Five-Year Total Cost of Ownership (15%), Vendor Qualifications and References (10%), Usability, Administration, and Training (10%), Local Business Program (5%)
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Summary
The City of Pompano Beach, FL seeks proposals for a modern, secure, supportable unified communications and telephone solution to replace the existing on-premise Mitel MiVoice Connect environment.
The project encompasses core voice, auto-attendant, voicemail, call routing, softphones, mobile applications, contact-center/ACD, supervisor, reporting, call recording, E911 emergency calling, and special-purpose telephony integrations including paging, bells, callboxes, and analog/fax devices. Vendors may propose UCaaS, hybrid, or other architectures. The initial contract term is 5 years with one 5-year renewal option. Proposals are due by January 4, 2027, at 2:00 PM ET. Written questions are due by November 12, 2026. Evaluation criteria include Technical/Functional Fit (25 pts), Implementation and Migration Approach (20 pts), Security, Resiliency, and Support (15 pts), Total Cost of Ownership (15 pts), Vendor Qualifications and References (10 pts), Usability, Administration, and Training (10 pts), and Local Business Program (5 pts).
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
4- Local Business Participation Form (Exhibit A)
- Letter of Intent Form (Exhibit B)
- Local Business Unavailability Form (Exhibit C)
- Good Faith Effort Report (Exhibit D)
- Submit to
- https://procurement.opengov.com/login
- Duration
- 120 months
- Scope location
- Pompano Beach, FL
Questions about this RFP
How do I respond to this RFP from City of Pompano Beach?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 4, 2027. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: https://procurement.opengov.com/login. For questions, contact Cynthia Gomez.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Pompano Beach in FL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cynthia Gomez at (954) 786-4166. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical / Functional Fit (25%), Implementation and Migration Approach (20%), Security, Resiliency, and Support (15%), Five-Year Total Cost of Ownership (15%), Vendor Qualifications and References (1..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Pompano Beach?
All active and historical solicitations from City of Pompano Beach are tracked and searchable. As a city agency, City of Pompano Beach regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of January 4, 2027, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Local Business Participation Form (Exhibit A), Letter of Intent Form (Exhibit B), Local Business Unavailability Form (Exhibit C), Good Faith Effort Report (Exhibit D). Review the full document from City of Pompano Beach for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Pompano Beach, FL. Review the full solicitation for detailed scope requirements.
