City of Lakeway Information Technology Support Services - RFP-27-1002 (2026)
City of LakewayCity · Lakeway, TX- Due
- Nov 24, 2026
- 17 days left
- Posted
- Nov 5, 2026
- Contract term
- 1 year
- Primary contact
- Jill Ackerman
- (512) 314-7522
The 30-second brief
The City of Lakeway is seeking a qualified Contractor to serve as a Managed Service Provider (MSP) to supplement the City's internal IT Department under a co-managed model for IT support services. The scope includes infrastructure monitoring and management, network and firewall administration, patch management, backup administration, cybersecurity support, Tier 2/3 escalation support, and RMM platform provision across municipal facilities including City Hall, Activity Center, Heritage Center, Justice Center, Police Department, Public Works, and Swim Center. The current environment comprises 23 servers, 150 Dell workstations and laptops, 8 firewalls, 30 Cisco managed switches, 20 Ubiquiti wireless access points, and 5 QNAP storage devices. Proposals are due by November 24, 2026, at 2:00 p.m. CST, with an optional pre-proposal virtual conference scheduled for November 12, 2026.
Company’s qualifications, expertise, certifications, and relevant municipal experience (20%), Co-managed service approach, methodology, and integration with City IT (25%), Technical and infrastructure capabilities (15%), Cybersecurity, resiliency, and CJIS support (15%), Total Required Cost (25%)
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Summary
The City of Lakeway is seeking a qualified Contractor to serve as a Managed Service Provider (MSP) to supplement the City's internal IT Department under a co-managed model for IT support services.
The scope includes infrastructure monitoring and management, network and firewall administration, patch management, backup administration, cybersecurity support, Tier 2/3 escalation support, and RMM platform provision across municipal facilities including City Hall, Activity Center, Heritage Center, Justice Center, Police Department, Public Works, and Swim Center. The current environment comprises 23 servers, 150 Dell workstations and laptops, 8 firewalls, 30 Cisco managed switches, 20 Ubiquiti wireless access points, and 5 QNAP storage devices. Proposals are due by November 24, 2026, at 2:00 p.m. CST, with an optional pre-proposal virtual conference scheduled for November 12, 2026.
EVALUATION CRITERIA
REQUIRED ATTACHMENTS
4- Form 1295
- Vendor Affidavit – Code of Ethics
- Certificate of Insurance
- Conflict of Interest Questionnaire (Form CIQ)
REQUIRED STAFFING
5- Submit to
- City of Lakeway City Hall, 1102 Lohmans Crossing, Lakeway, TX 78734
- Duration
- 48 months
- Scope location
- Lakeway, TX
Questions about this RFP
How do I respond to this RFP from City of Lakeway?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 24, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: City of Lakeway City Hall, 1102 Lohmans Crossing, Lakeway, TX 78734. For questions, contact Jill Ackerman.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Lakeway in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jill Ackerman at (512) 314-7522. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: general technician, senior engineer, network engineer, cybersecurity specialist, project manager. Proposers should demonstrate relevant qualifications and experience for each required role.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Company’s qualifications, expertise, certifications, and relevant municipal experience (20%), Co-managed service approach, methodology, and integration with City IT (25%), Technical and infrastructure..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Lakeway?
All active and historical solicitations from City of Lakeway are tracked and searchable. As a city agency, City of Lakeway regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 24, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Form 1295, Vendor Affidavit – Code of Ethics, Certificate of Insurance, Conflict of Interest Questionnaire (Form CIQ). Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from City of Lakeway for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Lakeway, TX. Review the full solicitation for detailed scope requirements.