City of Kelowna - 13180 Software & Services, City Services Hub - 2026
City of KelownaCity · Kelowna, BC- Due
- Nov 23, 2026
- 10 days left
- Posted
- Nov 2, 2026
- Primary contact
- Purchasing
- (250) 469-8530
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Summary
The City of Kelowna is advancing the City Services Hub (CSH), a multi-year enterprise transformation software and services program intended to improve customer experience, service accessibility, operational efficiency and data-driven decision-making across the organization.
The program addresses a service delivery environment that has evolved independently across departments, systems, channels and processes. The submission deadline is November 23, 2026.
- Submit to
- https://www.merx.com/public/supplier/interception/view-notice/444220081532?origin=0
- Scope location
- Kelowna, British Columbia
Questions about this RFP
How do I respond to this RFP from City of Kelowna?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 23, 2026. Submissions should be delivered to: https://www.merx.com/public/supplier/interception/view-notice/444220081532?origin=0. For questions, contact Purchasing.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Kelowna in BC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Purchasing at (250) 469-8530. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from City of Kelowna?
All active and historical solicitations from City of Kelowna are tracked and searchable. As a city agency, City of Kelowna regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of November 23, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Kelowna for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Kelowna, British Columbia. Review the full solicitation for detailed scope requirements.
