City of Johnson - ITP 2026-15 Customer Service Training, On-Site - 2026
City of JohnsonCity · Johnson City, TN- Due
- Sep 17, 2026
- Deadline passed
- Posted
- Aug 31, 2026
- Primary contact
- Cooper Reaves
- (423) 343-5950
The 30-second brief
The City of Johnson City is seeking proposals from qualified firms to develop and assist in implementing a comprehensive customer service training program for municipal government employees. The project scope includes curriculum development, on-site training delivery, a comprehensive train-the-trainer program, training materials, and digital copies of all resources. The training program will be in-person and emphasize practical application, measurable outcomes, and long-term sustainability. The initial phase will focus on an initial cohort of approximately 30 frontline employees, primarily from Building Services and Water & Sewer departments, with an ultimate expected reach of over 100 employees across a year. The submission deadline is September 17, 2026.
Qualifications, experience, approach
Hear what Johnson plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
The City of Johnson City is seeking proposals from qualified firms to develop and assist in implementing a comprehensive customer service training program for municipal government employees.
The project scope includes curriculum development, on-site training delivery, a comprehensive train-the-trainer program, training materials, and digital copies of all resources. The training program will be in-person and emphasize practical application, measurable outcomes, and long-term sustainability. The initial phase will focus on an initial cohort of approximately 30 frontline employees, primarily from Building Services and Water & Sewer departments, with an ultimate expected reach of over 100 employees across a year. The submission deadline is September 17, 2026.
EVALUATION CRITERIA
3- Qualifications
- Experience
- Approach
- Submit to
- [email protected]
- Scope location
- Johnson City, TN
Questions about this RFP
How do I respond to this RFP from City of Johnson?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 17, 2026. Submissions should be delivered to: [email protected]. For questions, contact Cooper Reaves.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Johnson in TN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Cooper Reaves at (423) 343-5950. Questions and answers are typically shared with all prospective bidders.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications, experience, approach" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Johnson?
All active and historical solicitations from City of Johnson are tracked and searchable. As a city agency, City of Johnson regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from City of Johnson for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Johnson City, TN. Review the full solicitation for detailed scope requirements.