City of Austin RFP 8700 ALD3050 Total Management of Dispatch, Towing and Impound Services
City of Austin cityCity · Austin, TX- Due
- Dec 10, 2026
- 29 days left
- Posted
- Nov 9, 2026
- Contract term
- 5 years
- Primary contact
- Alfonso Drayton
- (512) 974-2298
The 30-second brief
The City of Austin seeks a qualified contractor for the total management of dispatch, towing, and impound services for the Austin Police Department. Scope includes an automated web-based dispatch and inventory system, a 24/7 dispatch center, managing tow truck rotation lists, wrecker inspections, and vehicle storage facility (VSF) operations. Services cover crash tows, light-duty, medium-duty, and Class C heavy-duty towing, as well as Traffic Incident Management Services (TIMS) and auctions of unclaimed vehicles. Requirements include a 5-year experience minimum, bid bond of $25,000, performance bond of $500,000, payment bond of $400,000, and comprehensive insurance including cyber liability. Proposals are due by December 10, 2026, via City of Austin eResponse.
Automated Management System, Dispatch Center, Transition Plan/Implementation Plan, Consent & Non-Consent Towing and TIMS Programs, List of Partners/Agreements, Equipment List or Access to Equipment Information, Revenue Report, Auctioneer Report, Abandoned/Junked Report, Customer Service Report, Towing Program Reports
System Concept and Strategy 25, Operations 20, Qualifications and Experience 20, Revenue to the City 15, Local Business Preference Up to 10, Small Business Preference Up to 10
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Summary
The City of Austin seeks a qualified contractor for the total management of dispatch, towing, and impound services for the Austin Police Department.
Scope includes an automated web-based dispatch and inventory system, a 24/7 dispatch center, managing tow truck rotation lists, wrecker inspections, and vehicle storage facility (VSF) operations. Services cover crash tows, light-duty, medium-duty, and Class C heavy-duty towing, as well as Traffic Incident Management Services (TIMS) and auctions of unclaimed vehicles. Requirements include a 5-year experience minimum, bid bond of $25,000, performance bond of $500,000, payment bond of $400,000, and comprehensive insurance including cyber liability. Proposals are due by December 10, 2026, via City of Austin eResponse.
EVALUATION CRITERIA
6- System Concept and Strategy 25
- Operations 20
- Qualifications and Experience 20
- Revenue to the City 15
- Local Business Preference Up to 10
- Small Business Preference Up to 10
REQUIRED DELIVERABLES
11- Automated Management System
- Dispatch Center
- Transition Plan/Implementation Plan
- Consent & Non-Consent Towing and TIMS Programs
- List of Partners/Agreements
- Equipment List or Access to Equipment Information
- Revenue Report
- Auctioneer Report
- Abandoned/Junked Report
- Customer Service Report
- Towing Program Reports
REQUIRED ATTACHMENTS
5- Price Offer
- Technical Offer
- Offer and Certifications
- Revenue Proposal
- Bid Bond
- Submit to
- City of Austin eResponse
- Duration
- 60 months
- Scope location
- Austin, TX
- Reported agency
- City of Austin
Questions about this RFP
How do I respond to this RFP from City of Austin city?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 10, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: City of Austin eResponse. For questions, contact Alfonso Drayton.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Austin city in TX, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Alfonso Drayton at (512) 974-2298. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Automated Management System, Dispatch Center, Transition Plan/Implementation Plan, Consent & Non-Consent Towing and TIMS Programs, List of Partners/Agreements, Equipment List or Access to Equipment Information, Revenue Report, Auctioneer Report, Abandoned/Junked Report, Customer Service Report, Towi. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "System Concept and Strategy 25, Operations 20, Qualifications and Experience 20, Revenue to the City 15, Local Business Preference Up to 10, Small Business Preference Up to 10" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Austin city?
All active and historical solicitations from City of Austin city are tracked and searchable. As a city agency, City of Austin city regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of December 10, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Price Offer, Technical Offer, Offer and Certifications, Revenue Proposal, Bid Bond. Review the full document from City of Austin city for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Austin, TX. Review the full solicitation for detailed scope requirements.