City of Ann Arbor Sustainable Energy Utility Billing and CRM Software RFP No. 26-01 - 2026
City of Ann ArborCity · Ann Arbor, MI- Due
- Jan 12, 2026
- Deadline passed
- Posted
- Dec 16, 2025
- Primary contact
- Colin Spencer
The 30-second brief
The City of Ann Arbor is soliciting proposals for Sustainable Energy Utility (SEU) Billing and Customer Relation Management (CRM) Software under RFP No. 26-01. The project involves a phased implementation for a new municipal utility, starting with billing for solar and energy storage services for an initial pilot group of 100-500 customers in 2026, with plans to expand to district geothermal billing and on-bill financing by 2028. Required functionality includes a customer portal with self-service features, internal staff tools, real-time payment processing integration with providers like InvoiceCloud or Tyler Payments, and GIS integration. Proposals must include completed declarations for Non-Discrimination, Living Wage, and Vendor Conflict of Interest. Submissions are due January 12, 2026, by 2:00 P.M. local time.
Software solution, Training plan, Implementation services, Post-implementation support
Professional Qualifications (15 points), Past Involvement with Similar Projects (25 points), Outline of Requirements and Proposed Work Plan (30 points), Fee Proposal (30 points)
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Summary
The City of Ann Arbor is soliciting proposals for Sustainable Energy Utility (SEU) Billing and Customer Relation Management (CRM) Software under RFP No. 26-01.
The project involves a phased implementation for a new municipal utility, starting with billing for solar and energy storage services for an initial pilot group of 100-500 customers in 2026, with plans to expand to district geothermal billing and on-bill financing by 2028. Required functionality includes a customer portal with self-service features, internal staff tools, real-time payment processing integration with providers like InvoiceCloud or Tyler Payments, and GIS integration. Proposals must include completed declarations for Non-Discrimination, Living Wage, and Vendor Conflict of Interest. Submissions are due January 12, 2026, by 2:00 P.M. local time.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
4- Software solution
- Training plan
- Implementation services
- Post-implementation support
REQUIRED ATTACHMENTS
Attachment B - Non-Discrimination Declaration of Compliance, Attachment C - Living Wage Declaration of Compliance, Attachment D - Vendor Conflict of Interest Disclosure Form
- Scope location
- Ann Arbor, MI
Questions about this RFP
How do I respond to this RFP from City of Ann Arbor?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is January 12, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. For questions, contact Colin Spencer.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including City of Ann Arbor in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Colin Spencer. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Software solution, Training plan, Implementation services, Post-implementation support. Proposals should clearly address how each deliverable will be met.
Show 4 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Professional Qualifications (15 points), Past Involvement with Similar Projects (25 points), Outline of Requirements and Proposed Work Plan (30 points), Fee Proposal (30 points)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from City of Ann Arbor?
All active and historical solicitations from City of Ann Arbor are tracked and searchable. As a city agency, City of Ann Arbor regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment B - Non-Discrimination Declaration of Compliance, Attachment C - Living Wage Declaration of Compliance, Attachment D - Vendor Conflict of Interest Disclosure Form. Review the full document from City of Ann Arbor for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ann Arbor, MI. Review the full solicitation for detailed scope requirements.