Chicago Housing Authority - ITS 91710 Freshservice Consultant Services - 2026
Chicago Housing AuthorityLocal Housing Authority · Chicago, IL- Due
- Oct 29, 2026
- 2 days left
- Posted
- Oct 15, 2026
- Contract term
- 1 year
- Primary contact
- Raymond Adams
- (555) 123-4567
The 30-second brief
The Chicago Housing Authority is seeking qualified vendors to provide staff augmentation services in the form of one experienced FreshService consultant under a one year base term and one option year. The consultant will support the administration, configuration, optimization, and ongoing enhancement of CHA's FreshService IT service management (ITSM) platform, including service catalog and category optimization, workflow and ticket routing optimization, SLA assessment and optimization, reporting and analytics enhancements, and asset management data quality and process optimization. Work requires a hybrid schedule with three days per week onsite at CHA headquarters at 60 E Van Buren St., Chicago, IL 60605. Quotes are due by October 29, 2026, at 1:00 PM CT.
Current-State Assessment, Service Catalog and Category Redesign, SLA Framework, Asset Management, Reporting and Dashboards, Workflow and Automation, Documentation and Knowledge Transfer
Price, experience, approach
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Summary
The Chicago Housing Authority is seeking qualified vendors to provide staff augmentation services in the form of one experienced FreshService consultant under a one year base term and one option year.
The consultant will support the administration, configuration, optimization, and ongoing enhancement of CHA's FreshService IT service management (ITSM) platform, including service catalog and category optimization, workflow and ticket routing optimization, SLA assessment and optimization, reporting and analytics enhancements, and asset management data quality and process optimization. Work requires a hybrid schedule with three days per week onsite at CHA headquarters at 60 E Van Buren St., Chicago, IL 60605. Quotes are due by October 29, 2026, at 1:00 PM CT.
EVALUATION CRITERIA
3- Price
- Experience
- Approach
REQUIRED DELIVERABLES
7- Current-State Assessment
- Service Catalog and Category Redesign
- SLA Framework
- Asset Management
- Reporting and Dashboards
- Workflow and Automation
- Documentation and Knowledge Transfer
REQUIRED ATTACHMENTS
8- Utilization Plan
- Compliance Certification Form
- Contractors Affidavit
- Economic Disclosure Statement Form
- HUD-50071 - Certification of Payments to Influence Federal Transactions
- HUD 5369-A Representations
- Certifications and Other Statements of Bidders
- Required Insurance Certificate
- Submit to
- [email protected]
- Duration
- 24 months
- Scope location
- Chicago, IL
Questions about this RFQ
How do I respond to this RFQ from Chicago Housing Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 29, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Raymond Adams.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including Chicago Housing Authority in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Raymond Adams at (555) 123-4567. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Current-State Assessment, Service Catalog and Category Redesign, SLA Framework, Asset Management, Reporting and Dashboards, Workflow and Automation, Documentation and Knowledge Transfer. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Price, experience, approach" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Chicago Housing Authority?
All active and historical solicitations from Chicago Housing Authority are tracked and searchable. As a local housing authority agency, Chicago Housing Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of October 29, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Utilization Plan, Compliance Certification Form, Contractors Affidavit, Economic Disclosure Statement Form, HUD-50071 - Certification of Payments to Influence Federal Transactions, HUD 5369-A Represen. Review the full document from Chicago Housing Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Chicago, IL. Review the full solicitation for detailed scope requirements.