Chicago Housing Authority - Call Center Modernization & Migration Consultant - ITS SP 91841 (Rebid)
Chicago Housing AuthorityLocal Housing Authority · Chicago, IL- Due
- Oct 28, 2026
- 1 day left
- Posted
- Oct 22, 2026
- Contract term
- 1 year
- Primary contact
- Raymond Adams
- (555) 123-4567
The 30-second brief
The Chicago Housing Authority is requesting quotes for the ITS SP 91841 (Rebid) Call Center Modernization & Migration Consultant project. The work includes the modernization of CHA's legacy call center into a fully integrated, cloud-enabled Webex Contact Center, migration of Cisco Unified Communications Manager (CUCM) from on-premises to Cisco Unified Communications Manager Cloud (UCM Cloud), deployment of Webex Contact Center for omnichannel support, integration with Finesse and 2Ring, network and voice infrastructure configuration, training, and Level 3 operational support. Quotes are due by October 28, 2026, at 5:00 PM CT. The performance period is a 12-month base term with an expected start date of November 9, 2026. Consultants will be onsite at 60 E. Van Buren, Chicago, IL.
Full configuration of Webex Calling, Full configuration of Webex Contact Center, Verified DID migration, Verified agent and supervisor setup, Successful integration with Microsoft email services, End-to-end test plan execution and results, All configuration files and scripts, Administrator and runbook guides, Contact center flow maps and queue configuration documents, SOPs for continued maintenance and support, Training sessions which should be transcribed and recorded, Training materials and guides, Knowledge transfer confirmation
Price, experience, approach, references
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Summary
The Chicago Housing Authority is requesting quotes for the ITS SP 91841 (Rebid) Call Center Modernization & Migration Consultant project.
The work includes the modernization of CHA's legacy call center into a fully integrated, cloud-enabled Webex Contact Center, migration of Cisco Unified Communications Manager (CUCM) from on-premises to Cisco Unified Communications Manager Cloud (UCM Cloud), deployment of Webex Contact Center for omnichannel support, integration with Finesse and 2Ring, network and voice infrastructure configuration, training, and Level 3 operational support. Quotes are due by October 28, 2026, at 5:00 PM CT. The performance period is a 12-month base term with an expected start date of November 9, 2026. Consultants will be onsite at 60 E. Van Buren, Chicago, IL.
EVALUATION CRITERIA
4- Price
- Experience
- Approach
- References
REQUIRED DELIVERABLES
13- Full configuration of Webex Calling
- Full configuration of Webex Contact Center
- Verified DID migration
- Verified agent and supervisor setup
- Successful integration with Microsoft email services
- End-to-end test plan execution and results
- All configuration files and scripts
- Administrator and runbook guides
- Contact center flow maps and queue configuration documents
- SOPs for continued maintenance and support
- Training sessions which should be transcribed and recorded
- Training materials and guides
- Knowledge transfer confirmation
REQUIRED ATTACHMENTS
8- Utilization Plan
- Compliance Certification Form
- Contractors Affidavit
- Economic Disclosure Statement Form
- HUD-50071 - Certification of Payments to Influence Federal Transactions
- HUD 5369-A Representations
- Certifications and Other Statements of Bidders
- Required Insurance Certificate
- Submit to
- [email protected]
- Duration
- 12 months
- Scope location
- Chicago, IL
Questions about this QUOTE
How do I respond to this Quote from Chicago Housing Authority?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 28, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Raymond Adams.
Can small businesses or minority-owned firms bid on this Quote?
Most government agencies, including Chicago Housing Authority in IL, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the Quote submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Raymond Adams at (555) 123-4567. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Full configuration of Webex Calling, Full configuration of Webex Contact Center, Verified DID migration, Verified agent and supervisor setup, Successful integration with Microsoft email services, End-to-end test plan execution and results, All configuration files and scripts, Administrator and runbo. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Price, experience, approach, references" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Chicago Housing Authority?
All active and historical solicitations from Chicago Housing Authority are tracked and searchable. As a local housing authority agency, Chicago Housing Authority regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of October 28, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this Quote?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Utilization Plan, Compliance Certification Form, Contractors Affidavit, Economic Disclosure Statement Form, HUD-50071 - Certification of Payments to Influence Federal Transactions, HUD 5369-A Represen. Review the full document from Chicago Housing Authority for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Chicago, IL. Review the full solicitation for detailed scope requirements.