Charter Township of Orion - Information Technology Managed Services RFP - 2026
Town of Orion charterCity · Lake Orion, MI- Due
- Dec 1, 2026
- 18 days left
- Posted
- Nov 10, 2026
- Contract term
- 3 years
- Primary contact
- Samantha Timko
- (248) 391-0304 ext 1002
The 30-second brief
The Charter Township of Orion seeks proposals from qualified firms to provide comprehensive Information Technology Managed Services, acting as the Township's complete IT function. The scope covers a help desk/service desk reachable via phone, email, and web portal, onsite support across 7 sites including Township Hall and 4 fire stations, management of laptops, desktops, rugged tablets, 9 physical/virtual servers, Active Directory, DNS, DHCP, firewalls, switches, wireless networks, Microsoft 365 tenant administration, daily backup and recovery, cybersecurity services including 24/7 EDR and vulnerability scanning, IT planning, asset management, and vendor coordination for municipal applications like BS&A Cloud and Laserfiche. The current environment supports 78 full users, 65 email-only users, and averages about 56 support tickets per month. The contract term is three years with two optional one-year renewals, targeting a service start date of March 1, 2027. Proposals are due by December 1, 2026, at 2:00 p.m. Technical questions are due by November 17, 2026.
Information Technology Managed Services, Service desk support, Onsite support, Server and network administration, Microsoft 365 administration, Backup and recovery, Cybersecurity services, IT planning and asset management, Department application support, Transition onboarding and exit assistance
Qualifications and experience, Service approach and service levels, Security and backup approach, Transition plan, Cost
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Summary
The Charter Township of Orion seeks proposals from qualified firms to provide comprehensive Information Technology Managed Services, acting as the Township's complete IT function.
The scope covers a help desk/service desk reachable via phone, email, and web portal, onsite support across 7 sites including Township Hall and 4 fire stations, management of laptops, desktops, rugged tablets, 9 physical/virtual servers, Active Directory, DNS, DHCP, firewalls, switches, wireless networks, Microsoft 365 tenant administration, daily backup and recovery, cybersecurity services including 24/7 EDR and vulnerability scanning, IT planning, asset management, and vendor coordination for municipal applications like BS&A Cloud and Laserfiche. The current environment supports 78 full users, 65 email-only users, and averages about 56 support tickets per month. The contract term is three years with two optional one-year renewals, targeting a service start date of March 1, 2027. Proposals are due by December 1, 2026, at 2:00 p.m. Technical questions are due by November 17, 2026.
EVALUATION CRITERIA
5- Qualifications and experience
- Service approach and service levels
- Security and backup approach
- Transition plan
- Cost
REQUIRED DELIVERABLES
10- Information Technology Managed Services
- Service desk support
- Onsite support
- Server and network administration
- Microsoft 365 administration
- Backup and recovery
- Cybersecurity services
- IT planning and asset management
- Department application support
- Transition onboarding and exit assistance
REQUIRED ATTACHMENTS
signed original, paper copy, USB flash drive containing searchable PDF and Exhibit C pricing workbook, Exhibit C schedules, Exhibit D forms, certificate of insurance showing existing coverage, Form D-3 references, Form D-4 disclosures, Form D-5 addendum acknowledgment
- Submit to
- The Charter Township of Orion, Clerk's Office, 2323 Joslyn Rd., Lake Orion, MI 48360
- Duration
- 36 months
- Scope location
- Lake Orion, MI
- Reported agency
- Charter Township of Orion
Questions about this RFP
How do I respond to this RFP from Town of Orion charter?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 1, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: The Charter Township of Orion, Clerk's Office, 2323 Joslyn Rd., Lake Orion, MI 48360. For questions, contact Samantha Timko.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Orion charter in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Samantha Timko at (248) 391-0304 ext 1002. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Information Technology Managed Services, Service desk support, Onsite support, Server and network administration, Microsoft 365 administration, Backup and recovery, Cybersecurity services, IT planning and asset management, Department application support, Transition onboarding and exit assistance. Proposals should clearly address how each deliverable will be met.
Show 6 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Qualifications and experience, Service approach and service levels, Security and backup approach, Transition plan, Cost" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Orion charter?
All active and historical solicitations from Town of Orion charter are tracked and searchable. As a city agency, Town of Orion charter regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of December 1, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: signed original, paper copy, USB flash drive containing searchable PDF and Exhibit C pricing workbook, Exhibit C schedules, Exhibit D forms, certificate of insurance showing existing coverage, Form D-. Review the full document from Town of Orion charter for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Lake Orion, MI. Review the full solicitation for detailed scope requirements.
