Butte-Silver Bow - Unified Communications and Telephone System Technology Refresh - 2026
Butte-Silver Bow (balance)County · Butte, MT- Due
- Oct 30, 2026
- Deadline passed
- Posted
- Sep 28, 2026
- Primary contact
- Scott Turner
- (406) 497-6433
The 30-second brief
The City-County of Butte-Silver Bow is seeking proposals from qualified telecommunications and unified communications providers for a Unified Communications and Telephone System Technology Refresh. The project involves replacing approximately 380 legacy IP desk phones with current-generation supported devices, providing unified communications licensing for approximately 380 users, migrating legacy physical call-control infrastructure to a supported virtualized environment, and transitioning existing PRI-based PSTN connectivity to SIP trunking. Additional requirements include ensuring E911 and RAY BAUM'S Act compliance, enhancing call reporting and records preservation, and providing installation, migration, training, and maintenance support. Proposals are due by October 16, 2026, at 4:00 p.m. MST at the Butte-Silver Bow Clerk and Recorder's Office in Butte, Montana.
Basic IP Phones - Approx. 55, Standard IP Phones - Approx. 184, Advanced IP Phones - Approx. 121, Executive/Advanced Phones - Approx. 20, Other Endpoint Hardware/Accessories, UC Licensing - Approx. 360 Standard Users, UC Licensing - Approx. 20 Advanced/Mobile Users, Call-Control Virtualization, Primary/Secondary/Resiliency Components, SIP Trunking/Carrier Services, Number Porting, E911 Services, Call Reporting/Records Preservation, RAY BAUM'S Act/E911 Implementation, Installation and Configuration, Migration/Cutover Services, Project Management, Training, Documentation, Year 1-5 Support/Maintenance
Technical Compliance (30), Overall Value to BSB (30), Total Cost of Ownership (25), System Resiliency and Security (25), Vendor Qualifications (15), Relevant Experience (15), Support Capabilities (15), Implementation Approach (10)
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Summary
The City-County of Butte-Silver Bow is seeking proposals from qualified telecommunications and unified communications providers for a Unified Communications and Telephone System Technology Refresh.
The project involves replacing approximately 380 legacy IP desk phones with current-generation supported devices, providing unified communications licensing for approximately 380 users, migrating legacy physical call-control infrastructure to a supported virtualized environment, and transitioning existing PRI-based PSTN connectivity to SIP trunking. Additional requirements include ensuring E911 and RAY BAUM'S Act compliance, enhancing call reporting and records preservation, and providing installation, migration, training, and maintenance support. Proposals are due by October 16, 2026, at 4:00 p.m. MST at the Butte-Silver Bow Clerk and Recorder's Office in Butte, Montana.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
20- Basic IP Phones - Approx. 55
- Standard IP Phones - Approx. 184
- Advanced IP Phones - Approx. 121
- Executive/Advanced Phones - Approx. 20
- Other Endpoint Hardware/Accessories
- UC Licensing - Approx. 360 Standard Users
- UC Licensing - Approx. 20 Advanced/Mobile Users
- Call-Control Virtualization
- Primary/Secondary/Resiliency Components
- SIP Trunking/Carrier Services
- Number Porting
- E911 Services
- Call Reporting/Records Preservation
- RAY BAUM'S Act/E911 Implementation
- Installation and Configuration
- Migration/Cutover Services
- Project Management
- Training
- Documentation
- Year 1-5 Support/Maintenance
REQUIRED ATTACHMENTS
21- Executive summary
- Proposed solution
- Detailed response to each scope-of-work section
- Architecture/design description
- Proposed endpoint models and quantities
- Licensing description
- Virtualization requirements
- SIP migration approach
- E911/RAY BAUM'S Act approach
- Call-reporting solution
- Implementation methodology
- Project schedule
- Testing and acceptance plan
- Training plan
- Support and warranty
- Vendor and personnel qualifications
- References
- Assumptions and exclusions
- Required BSB responsibilities
- Pricing Schedule
- Data Process Agreement and Hosting and Delivery Policies
- Submit to
- Butte-Silver Bow Clerk and Recorder’s Office, 155 West Granite Street, 2nd Floor Room 208, Butte, MT 59701
- Scope location
- Butte, MT
- Reported agency
- Butte-Silver Bow
Questions about this RFP
How do I respond to this RFP from Butte-Silver Bow (balance)?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 30, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Butte-Silver Bow Clerk and Recorder’s Office, 155 West Granite Street, 2nd Floor Room 208, Butte, MT 59701. For questions, contact Scott Turner.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Butte-Silver Bow (balance) in MT, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Scott Turner at (406) 497-6433. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Basic IP Phones - Approx. 55, Standard IP Phones - Approx. 184, Advanced IP Phones - Approx. 121, Executive/Advanced Phones - Approx. 20, Other Endpoint Hardware/Accessories, UC Licensing - Approx. 360 Standard Users, UC Licensing - Approx. 20 Advanced/Mobile Users, Call-Control Virtualization, Prim. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Technical Compliance (30), Overall Value to BSB (30), Total Cost of Ownership (25), System Resiliency and Security (25), Vendor Qualifications (15), Relevant Experience (15), Support Capabilities (15)..." Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Butte-Silver Bow (balance)?
All active and historical solicitations from Butte-Silver Bow (balance) are tracked and searchable. As a county agency, Butte-Silver Bow (balance) regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Executive summary, Proposed solution, Detailed response to each scope-of-work section, Architecture/design description, Proposed endpoint models and quantities, Licensing description, Virtualization r. Review the full document from Butte-Silver Bow (balance) for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Butte, MT. Review the full solicitation for detailed scope requirements.