Arkansas State University After Hours Help Desk Support RFP 27-15 - 2026
Arkansas State UniversityHigher Ed · Jonesboro, AR- Due
- Oct 14, 2026
- Deadline passed
- Posted
- Sep 19, 2026
- Contract term
- 2 years
- Primary contact
- Lisa Glasco
- (870) 972-2028
The 30-second brief
Arkansas State University is seeking proposals from qualified service providers to deliver reliable, high-quality after-hours Tier 1 IT Help Desk support services for students, faculty, and staff. The selected vendor will serve as an extension of the university's internal IT Help Desk, providing support outside normal business hours, including evenings, weekends, holidays, and supplemental overflow support during normal business hours. Key requirements include ticket management, routine service requests, locked account assistance, access-related support, first-level troubleshooting, escalation services, and support for desktop, laptop, mobile, application/software, network, and cloud-based services. The proposal deadline is October 14, 2026, at 11:00 A.M. CST. The initial contract term is two years with options to extend for two additional years.
Vendor's overall proposal content, 20%; Vendor's experience, 20%; Vendor's performance of Similar Engagements, 20%; Recommendations and/or references from third parties, 10%; Cost of Services, 30%
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Summary
Arkansas State University is seeking proposals from qualified service providers to deliver reliable, high-quality after-hours Tier 1 IT Help Desk support services for students, faculty, and staff.
The selected vendor will serve as an extension of the university's internal IT Help Desk, providing support outside normal business hours, including evenings, weekends, holidays, and supplemental overflow support during normal business hours. Key requirements include ticket management, routine service requests, locked account assistance, access-related support, first-level troubleshooting, escalation services, and support for desktop, laptop, mobile, application/software, network, and cloud-based services. The proposal deadline is October 14, 2026, at 11:00 A.M. CST. The initial contract term is two years with options to extend for two additional years.
EVALUATION CRITERIA
5- Vendor's overall proposal content, 20%
- Vendor's experience, 20%
- Vendor's performance of Similar Engagements, 20%
- Recommendations and/or references from third parties, 10%
- Cost of Services, 30%
REQUIRED ATTACHMENTS
7- Proposal Signature Page
- Information for Evaluation
- Official Solicitation Price Sheet
- Combined Certifications Form
- Copy of Prospective Contractor's Equal Opportunity Policy
- Signed addenda
- W-9
- Submit to
- Arkansas State University, Procurement Services, PO Box 1860, State University, AR 72467-1860 or 2713-A Pawnee Street, State University, AR 72467
- Duration
- 24 months
- Scope location
- State University, AR
Questions about this RFP
How do I respond to this RFP from Arkansas State University?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 14, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: Arkansas State University, Procurement Services, PO Box 1860, State University, AR 72467-1860 or 2713-A Pawnee Street, State University, AR 72467. For questions, contact Lisa Glasco.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Arkansas State University in AR, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Lisa Glasco at (870) 972-2028. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Vendor's overall proposal content, 20%; Vendor's experience, 20%; Vendor's performance of Similar Engagements, 20%; Recommendations and/or references from third parties, 10%; Cost of Services, 30%" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Arkansas State University?
All active and historical solicitations from Arkansas State University are tracked and searchable. As a higher ed agency, Arkansas State University regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 2 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Proposal Signature Page, Information for Evaluation, Official Solicitation Price Sheet, Combined Certifications Form, Copy of Prospective Contractor's Equal Opportunity Policy, Signed addenda, W-9. Review the full document from Arkansas State University for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: State University, AR. Review the full solicitation for detailed scope requirements.