Contact center platform replacement
Franchise Tax Board | State of CaliforniaCalifornia- Detected
- Oct 7, 2026
- 28 days ago
- Sector
- Information Technology
- Est. value
- Free account
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From the meeting
The department requested resources to replace its outdated contact center platform. 2 million ongoing in FY 2029-30 and beyond. This is a clear pre-procurement replacement signal tied to a future modernization project.
- Meeting date
- October 7, 2026
- Agency
- Franchise Tax Board | State of California
Questions about this project
What is a pre-RFP?
A pre-RFP is an early indicator that a government agency is planning a purchase — a project discussed in a board meeting, a budget line item, a new hire, or a grant award — captured before a formal RFP or bid is published. Acting on pre-RFPs gives SLED and B2G vendors months of lead time to build relationships and shape requirements.
When will Franchise Tax Board | State of California issue an RFP for this project?
Pre-RFPs typically surface 6–18 months before a formal solicitation is published. Civic IQ tracks Franchise Tax Board | State of California's meeting records, agendas, and budgets continuously and updates this pre-RFP as the project moves through the buying cycle toward an RFP.
How can vendors engage with Franchise Tax Board | State of California before the RFP is published?
Vendors who reach out during the planning window can help shape requirements and build relationships with the decision-makers running the project. A free Civic IQ account sends you the pre-RFPs that fit what you sell, with the AI brief and the decision makers for the top matches in each digest.
Where can I find more information technology government opportunities in California?
Civic IQ monitors board meetings, agendas, budgets, and capital plans from 100,000+ state and local agencies and surfaces information technology pre-RFPs in California as soon as they appear — months before they reach bid portals.