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IPERS Implements Amazon Connect Phone System

Iowa Public Employees Retirement System | State of Iowa logoIowa Public Employees Retirement System | State of Iowa
Document date
Sep 25, 2025

The 30-second brief

What it covers

IPERS is implementing Amazon Connect as an AI-powered phone system. The technology is part of the agency’s broader effort to improve efficiency through vendor partnerships.

Who holds it

Amazon Connect holds this technology contract with Iowa Public Employees Retirement System | State of Iowa. Its other public contracts on record include work for Orleans Parish School District and Virginia Beach Public Utilities.

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Contract details

Contract type
Technology
Document date
September 25, 2025
Vendor
Amazon Connect
Agency
Iowa Public Employees Retirement System | State of Iowa
Source document
Iowa Public Employees' Retirement System Minutes Investment Board Meeting September 25, 2025 (Minutes)

Amazon Connect's other public contracts

Iowa Public Employees Retirement System | State of Iowa, IowaIPERS Uses Amazon Connect for Member Services · Mar 27, 2026UndisclosedOrleans Parish School District, LouisianaAmazon Connect Approved for Service Cloud Voice · May 15, 2025UndisclosedVirginia Beach Public Utilities, VirginiaVirginia Beach Uses Amazon Connect for Citizen Services · Apr 1, 2025UndisclosedPrince William County Public Schools, VirginiaAmazon Connect Used in Transportation Customer Service Integration · Dec 4, 2024UndisclosedAll Amazon Connect contractsVendor profile

More Iowa Public Employees Retirement System | State of Iowa contracts

Cavanaugh MacdonaldIPERS Adopts Cavanaugh Macdonald Actuarial Recommendations · Jun 18, 2026UndisclosedBLACKROCKIPERS Reviews BlackRock Private Markets Role · Mar 27, 2026UndisclosedPIMCOIPERS Reviews PIMCO Performance in LARS Portfolio · Mar 27, 2026UndisclosedAmazon ConnectIPERS Uses Amazon Connect for Member Services · Mar 27, 2026UndisclosedVITECHIPERS Extends Pension System Contract with Vitech · Mar 27, 2026UndisclosedAll Iowa Public Employees Retirement System | State of Iowa activityAgency profile

Questions about this contract

Who was awarded the technology contract by Iowa Public Employees Retirement System | State of Iowa?

Amazon Connect was awarded this technology contract by Iowa Public Employees Retirement System | State of Iowa, as recorded on September 25, 2025.

What type of contract is this?

This is a Technology contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Iowa Public Employees' Retirement System Minutes Investment Board Meeting September 25, 2025 (Minutes), dated September 25, 2025 from Iowa Public Employees Retirement System | State of Iowa. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Amazon Connect hold?

Amazon Connect may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Iowa Public Employees Retirement System | State of Iowa currently buying?

Explore Iowa Public Employees Retirement System | State of Iowa's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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