CONTRACTAPPROVED

Orleans Parish School District Awards Technology Contract to Amazon Connect (May 2025)

Approved: May 15, 2025

What it covers

The Orleans Parish School Board approved the use of Amazon Connect as part of its Service Cloud Voice solution, enhancing call center and communication capabilities. The approval is bundled with Salesforce license renewals.

Who holds it

Amazon Connect holds this technology contract with Orleans Parish School District. Its other public contracts on record include work for Iowa Public Employees Retirement System | State of Iowa and Virginia Beach Public Utilities.

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Contract details

Contract type: Technology
Document date: May 15, 2025
Vendor: Amazon Connect
Agency: Orleans Parish School District
Source document: Orleans Parish School Board Minutes Board Business Meeting 2025-05-15 (Minutes)

Amazon Connect's other public contracts

Iowa Public Employees Retirement System | State of Iowa, IowaIPERS Uses Amazon Connect for Member Services · Mar 27, 2026Undisclosed Iowa Public Employees Retirement System | State of Iowa, IowaIPERS Implements Amazon Connect Phone System · Sep 25, 2025Undisclosed Virginia Beach Public Utilities, VirginiaVirginia Beach Uses Amazon Connect for Citizen Services · Apr 1, 2025Undisclosed Prince William County Public Schools, VirginiaAmazon Connect Used in Transportation Customer Service Integration · Dec 4, 2024Undisclosed All Amazon Connect contractsVendor profile

More Orleans Parish School District contracts

New Orleans Multicultural Institute of Counseling NomicOPSB Amends Counseling Services Contract With NOMIC · Oct 10, 2025$315K Our Voice Neustra Voz (Ovnv)OPSB Extends OVNV Professional Services Agreement · Aug 15, 2025$185K Traduccio Nola LLC Dba T-nola LanguagesOPSB Extends And Increases T-NOLA Language Services Contract · Aug 15, 2025$275K Butler Snow LLPSchool Board Hires Butler Snow as Bond Counsel · Jul 24, 2025 New Orleans Career CenterNew Orleans Career Center funded for career training · Jul 22, 2025$700K All Orleans Parish School District activityAgency profile

Questions about this contract

Who was awarded the technology contract by Orleans Parish School District?

Amazon Connect was awarded this technology contract by Orleans Parish School District, as recorded on May 15, 2025.

What type of contract is this?

This is a Technology contract, documented as a minutes record.

Where was this contract approved?

This contract appears in Orleans Parish School Board Minutes Board Business Meeting 2025-05-15 (Minutes), dated May 15, 2025 from Orleans Parish School District. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Amazon Connect hold?

Amazon Connect may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Orleans Parish School District currently buying?

Explore Orleans Parish School District's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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