CONTRACTONGOING

Virginia Beach Uses Amazon Connect for Citizen Services

Document date: Apr 1, 2025

What it covers

Virginia Beach is using Amazon Connect to support its Watch Desk and 385-5000 citizen service line. The service was launched in August 2024 and remains in operation.

Who holds it

Amazon Connect holds this technology contract with Virginia Beach Public Utilities. Its other public contracts on record include work for Iowa Public Employees Retirement System | State of Iowa and Orleans Parish School District.

What happens next

Term as filed: Launched August 2024; usage reported April 2024 through February 2025.

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Contract details

Contract type: Technology
Document date: April 1, 2025
Term: Launched August 2024; usage reported April 2024 through February 2025
Vendor: Amazon Connect
Agency: Virginia Beach Public Utilities
Source document: City of Virginia Beach Budget Proposed FY 2025-26 Operating Budget 2025-04-01 (Budget)

Amazon Connect's other public contracts

Iowa Public Employees Retirement System | State of Iowa, IowaIPERS Uses Amazon Connect for Member Services · Mar 27, 2026Undisclosed Iowa Public Employees Retirement System | State of Iowa, IowaIPERS Implements Amazon Connect Phone System · Sep 25, 2025Undisclosed Orleans Parish School District, LouisianaAmazon Connect Approved for Service Cloud Voice · May 15, 2025Undisclosed Prince William County Public Schools, VirginiaAmazon Connect Used in Transportation Customer Service Integration · Dec 4, 2024Undisclosed All Amazon Connect contractsVendor profile

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Questions about this contract

Who was awarded the technology contract by Virginia Beach Public Utilities?

Amazon Connect was awarded this technology contract by Virginia Beach Public Utilities, as recorded on April 1, 2025.

What type of contract is this?

This is a Technology contract, documented as a budget record.

Where was this contract approved?

This contract appears in City of Virginia Beach Budget Proposed FY 2025-26 Operating Budget 2025-04-01 (Budget), dated April 1, 2025 from Virginia Beach Public Utilities. Civic IQ extracts contract records directly from agency meeting documents and solicitations.

What other contracts does Amazon Connect hold?

Amazon Connect may hold additional government contracts. View their full contract history, the agencies they serve, and total tracked spend on their Civic IQ vendor profile.

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What is Virginia Beach Public Utilities currently buying?

Explore Virginia Beach Public Utilities's vendors, signed contracts, and active RFPs on their Civic IQ agency profile.

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