Customer Service Callback Queues
State of FloridaFloridaDefines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.
- Status
- Passed
- Signed or otherwise enacted
- Status date
- May 26, 2026
- 170 days ago
- Current chamber
- House of Representatives
- Session
- 2026 Regular Session
FL H 1031 · PassedMay 26
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Bill details
- Last action
- Chapter No. 2026-113 · May 26, 2026
Sponsors
MRMitch RosenwaldRepresentative · Democrat · HD-098Primary sponsorPrimary sponsor
RBRobin BartlemanRepresentative · Democrat · HD-103
LCLindsay CrossRepresentative · Democrat · HD-060
KDKimberly DanielsRepresentative · Democrat · HD-014
FDFentrice DriskellRepresentative · Democrat · HD-067
AEAnna EskamaniRepresentative · Democrat · HD-042
JHJennifer HarrisRepresentative · Democrat · HD-044
CHChristine HunschofskyRepresentative · Democrat · HD-095
Show 7 more sponsors
DJDotie JosephRepresentative · Democrat · HD-108
JLJohanna LopezRepresentative · Democrat · HD-043
FMFiona McFarlandRepresentative · Republican · HD-073
DNDanny NixRepresentative · Republican · HD-075
SPSusan PlasenciaRepresentative · Republican · HD-037
JSJudson SappRepresentative · Republican · HD-020
MWMarie WoodsonRepresentative · Democrat · HD-105
Bill history
Newest first.
May 26, 2026Chapter No. 2026-113
May 22, 2026Approved by Governor
May 21, 2026Signed by Officers and presented to Governor
Mar 12, 2026Ordered engrossed, then enrolledHouse
Mar 12, 2026Passed as amended; YEAS 109, NAYS 0House
Mar 12, 2026Amendment 460890 ConcurHouse
Mar 12, 2026Added to Senate Message ListHouse
Mar 10, 2026In MessagesHouse
Show 34 earlier actions
Mar 10, 2026Passed as amended; YEAS 38 NAYS 0Senate
Mar 10, 2026Read 3rd timeSenate
Mar 10, 2026Amendment(s) adopted (460890)Senate
Mar 10, 2026Read 2nd timeSenate
Mar 10, 2026Substituted for CS/SB 1192Senate
Mar 10, 2026Placed on Calendar, on 2nd readingSenate
Mar 10, 2026Withdrawn from RulesSenate
Feb 26, 2026ReceivedSenate
Feb 26, 2026Referred to RulesSenate
Feb 25, 2026In MessagesSenate
Feb 25, 2026Passed; YEAS 114, NAYS 0House
Feb 25, 2026Read 3rd timeHouse
Feb 25, 2026Added to Third Reading CalendarHouse
Feb 25, 2026Read 2nd timeHouse
Feb 19, 2026Bill added to Special Order Calendar (2/25/2026)House
Feb 17, 2026Added to Second Reading CalendarHouse
Feb 17, 2026Bill released to House CalendarHouse
Feb 17, 2026Reported out of State Affairs CommitteeHouse
Feb 17, 2026Favorable by State Affairs CommitteeHouse
Feb 13, 2026Added to State Affairs Committee agendaHouse
Feb 12, 2026Now in State Affairs CommitteeHouse
Feb 12, 2026Reported out of Information Technology Budget & Policy SubcommitteeHouse
Feb 12, 2026Favorable by Information Technology Budget & Policy SubcommitteeHouse
Feb 10, 2026Added to Information Technology Budget & Policy Subcommittee agendaHouse
Feb 5, 2026Now in Information Technology Budget & Policy SubcommitteeHouse
Feb 5, 2026Reported out of Government Operations SubcommitteeHouse
Feb 5, 2026Favorable by Government Operations SubcommitteeHouse
Feb 3, 2026Added to Government Operations Subcommittee agendaHouse
Jan 13, 20261st Reading (Original Filed Version)House
Jan 12, 2026Now in Government Operations SubcommitteeHouse
Jan 12, 2026Referred to State Affairs CommitteeHouse
Jan 12, 2026Referred to Information Technology Budget & Policy SubcommitteeHouse
Jan 12, 2026Referred to Government Operations SubcommitteeHouse
Jan 6, 2026FiledHouse
Recorded votes
House Government Operations SubcommitteeFeb 5, 2026 · House · 14 yea · 0 nayPassedPassed
House Information Technology Budget & Policy SubcommitteeFeb 12, 2026 · House · 14 yea · 0 nayPassedPassed
House State Affairs CommitteeFeb 17, 2026 · House · 23 yea · 0 nayPassedPassed
House: Third Reading RCS#601Feb 25, 2026 · House · 114 yea · 0 nayPassedPassed
Senate: Third Reading RCS#13Mar 10, 2026 · Senate · 38 yea · 0 nayPassedPassed
House: Third Reading RCS#833Mar 12, 2026 · House · 109 yea · 0 nayPassedPassed
Read the bill at the source
This page follows the bill as the legislature records it. For the bill's full text and the official record, use the legislature's own site.
Bill data from LegiScan, licensed under CC BY 4.0.