University of Michigan - ServiceNow Licensing & Strategic Partner Services - RFP-0012356-TECH-2026
University of Michigan Board of Regents | State of MichiganState · Ann Arbor, MI- Due
- Sep 11, 2026
- Deadline passed
- Posted
- Aug 7, 2026
- Contract term
- 3 years
- Primary contact
- Jared Wacker
- (734) 764-3664
The 30-second brief
The University of Michigan seeks proposals from qualified suppliers to provide ServiceNow licensing, subscription management, and value-added advisory and professional services for Michigan Medicine. The scope includes ITSM platform support, ITOM, SecOps, SPM, CSM, enterprise workflow automation, platform optimization, operational support, upgrades, and enterprise expansion support to serve approximately 53,000+ platform users. Suppliers are requested to propose pricing for an initial 3-year term with two optional 1-year renewal periods, for a maximum potential contract duration of 5 years. Pricing must include support and maintenance pricing for the SKUs listed in Attachment F. Submissions are due by September 11, 2026, and must comply with accessibility standards including WCAG 2.1 Level AA and Section 508.
Pricing, Experience, Approach
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Summary
The University of Michigan seeks proposals from qualified suppliers to provide ServiceNow licensing, subscription management, and value-added advisory and professional services for Michigan Medicine.
The scope includes ITSM platform support, ITOM, SecOps, SPM, CSM, enterprise workflow automation, platform optimization, operational support, upgrades, and enterprise expansion support to serve approximately 53,000+ platform users. Suppliers are requested to propose pricing for an initial 3-year term with two optional 1-year renewal periods, for a maximum potential contract duration of 5 years. Pricing must include support and maintenance pricing for the SKUs listed in Attachment F. Submissions are due by September 11, 2026, and must comply with accessibility standards including WCAG 2.1 Level AA and Section 508.
EVALUATION CRITERIA
3- Pricing
- Experience
- Approach
REQUIRED ATTACHMENTS
Attachment F
- Submit to
- [email protected]
- Duration
- 60 months
- Scope location
- Ann Arbor, MI
- Reported agency
- University of Michigan
Questions about this RFP
How do I respond to this RFP from University of Michigan Board of Regents | State of Michigan?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 11, 2026. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Jared Wacker.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including University of Michigan Board of Regents | State of Michigan in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jared Wacker at (734) 764-3664. Questions and answers are typically shared with all prospective bidders.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Pricing, Experience, Approach" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from University of Michigan Board of Regents | State of Michigan?
All active and historical solicitations from University of Michigan Board of Regents | State of Michigan are tracked and searchable. As a state agency, University of Michigan Board of Regents | State of Michigan regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment F. Review the full document from University of Michigan Board of Regents | State of Michigan for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Ann Arbor, MI. Review the full solicitation for detailed scope requirements.