University of Michigan ServiceNow Licensing & Strategic Partner Services RFP-0012356-TECH-2026
University of Michigan Board of Regents, Ann Arbor, MI·State
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- Primary Contact
- Jared Wacker · (734) 764-3664
- Contract Term
- 3 years
- Duration
- 60 months
- Submission Address
- [email protected]
SUMMARY
The University of Michigan Board of Regents is soliciting proposals for Michigan Medicine ServiceNow Licensing & Strategic Partner Services under RFP-0012356-TECH-2026. The scope of work includes licensing and subscription management, advisory and professional services for platform optimization, and enterprise expansion support for approximately 53,000+ platform users. The University seeks a strategic partner to support Michigan Medicine's Health Information Technology & Services (HITS) across modules including ITSM, ITOM, SecOps, SPM, and CSM. The contract term is for an initial three (3) years with two (2) optional one-year renewals. Proposals are due by September 11, 2026, at 5:00 PM EDT. Questions must be submitted via the Question-and-Answer Board by the specified close date.
EVALUATION CRITERIA
Competitive and transparent pricing, platform continuity, capacity for sustained long-term partnership, key differentiators, understanding of scope, project execution plan, risk management
REQUIRED DELIVERABLES
Licensing & Subscription Management, Advisory & Professional Services, Enterprise Expansion Support, Pricing for initial 3-year term, Support and maintenance pricing for SKUs in Attachment F
REQUIRED ATTACHMENTS
Attachment F, HECVAT v4 (optional for accessibility)
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Work in government? Get Civic IQ free →Frequently asked questions
Common questions about this solicitation, answered from the record.
How do I respond to this RFP from University of Michigan Board of Regents?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 11, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Jared Wacker.
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Competitive and transparent pricing, platform continuity, capacity for sustained long-term partnership, key differentiators, understanding of scope, project execution plan, risk management" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from University of Michigan Board of Regents?
All active and historical solicitations from University of Michigan Board of Regents are tracked and searchable. As a state agency, University of Michigan Board of Regents regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment F, HECVAT v4 (optional for accessibility). Review the full document from University of Michigan Board of Regents for the complete list.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including University of Michigan Board of Regents in MI, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Jared Wacker at (734) 764-3664. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Licensing & Subscription Management, Advisory & Professional Services, Enterprise Expansion Support, Pricing for initial 3-year term, Support and maintenance pricing for SKUs in Attachment F. Proposals should clearly address how each deliverable will be met.
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