Town of Innisfail Phone System Replacement RFP 2026-05-13-001
Town of InnisfailCity · Innisfail, AB- Due
- Jun 19, 2026
- Deadline passed
- Contract term
- 5 years
- Primary contact
- Erica Vickers
The 30-second brief
The Town of Innisfail is seeking proposals for the supply, implementation, and ongoing support of a modern telecommunications system to replace the existing phone system across multiple municipal facilities. The proposed solution must provide a reliable, flexible VoIP or equivalent platform supporting desk phones, desktop applications, and mobile devices with standard call handling, voicemail, automated attendant, and Canadian 911 emergency calling. The Town is open to cloud-hosted, on-premises, or hybrid systems for locations including the Town Office, Fire Hall, Aquatic Centre, Arena, Public Works Shop, Parks Shop, Facilities Shop, and Reservoirs. Submissions are due by June 19, 2026, and the intended contract term is five years.
Price / Total Cost of Ownership - 40%, Support and Service - 20%, System Functionality and Fit - 20%, Implementation and Transition - 10%, References / Experience - 10%
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Summary
The Town of Innisfail is seeking proposals for the supply, implementation, and ongoing support of a modern telecommunications system to replace the existing phone system across multiple municipal facilities.
The proposed solution must provide a reliable, flexible VoIP or equivalent platform supporting desk phones, desktop applications, and mobile devices with standard call handling, voicemail, automated attendant, and Canadian 911 emergency calling. The Town is open to cloud-hosted, on-premises, or hybrid systems for locations including the Town Office, Fire Hall, Aquatic Centre, Arena, Public Works Shop, Parks Shop, Facilities Shop, and Reservoirs. Submissions are due by June 19, 2026, and the intended contract term is five years.
EVALUATION CRITERIA
5- Price / Total Cost of Ownership - 40%
- Support and Service - 20%
- System Functionality and Fit - 20%
- Implementation and Transition - 10%
- References / Experience - 10%
- Submit to
- [email protected]
- Scope location
- Innisfail, AB
Questions about this RFP
How do I respond to this RFP from Town of Innisfail?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 19, 2026. Submissions should be delivered to: [email protected]. For questions, contact Erica Vickers.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Innisfail in AB, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Erica Vickers. Questions and answers are typically shared with all prospective bidders.
Show 5 more questions
What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Price / Total Cost of Ownership - 40%, Support and Service - 20%, System Functionality and Fit - 20%, Implementation and Transition - 10%, References / Experience - 10%" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Innisfail?
All active and historical solicitations from Town of Innisfail are tracked and searchable. As a city agency, Town of Innisfail regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 5 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Town of Innisfail for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Innisfail, AB. Review the full solicitation for detailed scope requirements.