Town of Grand Isle IT Managed Services Request for Proposal 2026
Town of Grand IsleCity · Grand Isle, VT- Due
- Oct 16, 2026
- Deadline passed
- Posted
- Sep 3, 2026
- Contract term
- 3 years
- Primary contact
- Sara Santor
- (802) 372-8830
The 30-second brief
The Town of Grand Isle, Vermont is soliciting proposals for professional Information Technology (IT) managed services for a three-year term from January 1, 2027, through December 31, 2029, with an optional one-year extension. The scope includes Microsoft 365 tenant administration (G1/G3 licensing), security and compliance (MFA, conditional access, data protection), SharePoint and OneDrive support, Teams governance, and 24/7 network monitoring. The vendor will provide help desk support, emergency after-hours assistance, firewall/anti-ransomware management, and backup/disaster recovery services for the Town Office, Highway Department, and Library. Proposals are due via email by October 16, 2026, at 3:00 PM EDT. Evaluation is based on a 'best value' basis emphasizing experience and long-term viability.
Cover Letter, General Vendor Information, Description of Ability to Provide Services, Financial Proposal, Price List, Fee Schedule
Best value, price, ability to deliver services, experience, long-term viability
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Summary
The Town of Grand Isle, Vermont is soliciting proposals for professional Information Technology (IT) managed services for a three-year term from January 1, 2027, through December 31, 2029, with an optional one-year extension.
The scope includes Microsoft 365 tenant administration (G1/G3 licensing), security and compliance (MFA, conditional access, data protection), SharePoint and OneDrive support, Teams governance, and 24/7 network monitoring. The vendor will provide help desk support, emergency after-hours assistance, firewall/anti-ransomware management, and backup/disaster recovery services for the Town Office, Highway Department, and Library. Proposals are due via email by October 16, 2026, at 3:00 PM EDT. Evaluation is based on a 'best value' basis emphasizing experience and long-term viability.
EVALUATION CRITERIA
5- Best value
- Price
- Ability to deliver services
- Experience
- Long-term viability
REQUIRED DELIVERABLES
6- Cover Letter
- General Vendor Information
- Description of Ability to Provide Services
- Financial Proposal
- Price List
- Fee Schedule
REQUIRED ATTACHMENTS
3- Statement of qualifications
- Fixed price proposal
- References
- Submit to
- [email protected]
- Scope location
- Grand Isle, VT
Questions about this RFP
How do I respond to this RFP from Town of Grand Isle?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 16, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Sara Santor.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Grand Isle in VT, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Sara Santor at (802) 372-8830. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Cover Letter, General Vendor Information, Description of Ability to Provide Services, Financial Proposal, Price List, Fee Schedule. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Best value, price, ability to deliver services, experience, long-term viability" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Grand Isle?
All active and historical solicitations from Town of Grand Isle are tracked and searchable. As a city agency, Town of Grand Isle regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 3 years. Contract terms may include renewal options.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Statement of qualifications, fixed price proposal, references. Review the full document from Town of Grand Isle for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Grand Isle, VT. Review the full solicitation for detailed scope requirements.