Town of Bernalillo VOIP / Unified Communications Support & Maintenance Services RFQ 2026
Town of BernalilloCity · Bernalillo, NM- Due
- Mar 31, 2026
- Deadline passed
- Posted
- Feb 5, 2026
- Primary contact
- Michael Vigil
- (505) 771-5894
The 30-second brief
The Town of Bernalillo is requesting quotes from qualified vendors to provide support, maintenance, and moves/adds/changes (MAC) services for the Town's existing VOIP telephone system and related hardware. The Town currently operates a hosted MiVoice Business Mitel system running on an on-prem VMware/ESXi virtual environment, with SIP trunking (SIPIQ) provided by Lumen ISP. The system supports municipal operations including administrative offices, police, fire, public works, fax services, and emergency E-911 call boxes across approximately 125 VOIP / SIPIQ / Analog lines and 176 DID numbers. Proposals are due by March 31, 2026, and must be submitted via email or written proposals to the Town of Bernalillo in Bernalillo, NM.
Annual or monthly support/maintenance costs, Included support hours and response levels, Cost for MAC services, After-hours or emergency support rates, On-site service rates, Licensing or subscription costs
Experience with Mitel and VMware environments, Quality of support model and SLAs, Cost and value, Responsiveness and availability, Municipal experience, References
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Summary
The Town of Bernalillo is requesting quotes from qualified vendors to provide support, maintenance, and moves/adds/changes (MAC) services for the Town's existing VOIP telephone system and related hardware.
The Town currently operates a hosted MiVoice Business Mitel system running on an on-prem VMware/ESXi virtual environment, with SIP trunking (SIPIQ) provided by Lumen ISP. The system supports municipal operations including administrative offices, police, fire, public works, fax services, and emergency E-911 call boxes across approximately 125 VOIP / SIPIQ / Analog lines and 176 DID numbers. Proposals are due by March 31, 2026, and must be submitted via email or written proposals to the Town of Bernalillo in Bernalillo, NM.
EVALUATION CRITERIA
6- Experience with Mitel and VMware environments
- Quality of support model and SLAs
- Cost and value
- Responsiveness and availability
- Municipal experience
- References
REQUIRED DELIVERABLES
6- Annual or monthly support/maintenance costs
- Included support hours and response levels
- Cost for MAC services
- After-hours or emergency support rates
- On-site service rates
- Licensing or subscription costs
REQUIRED ATTACHMENTS
6- Executive summary
- Detailed scope of services
- Support model and SLAs
- Pricing breakdown
- Vendor qualifications and references
- Any assumptions or exclusions
- Submit to
- 829 South Camino Del Pueblo, Bernalillo, NM 87004 or email [email protected]
- Scope location
- Bernalillo, NM
Questions about this RFQ
How do I respond to this RFQ from Town of Bernalillo?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is March 31, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: 829 South Camino Del Pueblo, Bernalillo, NM 87004 or email [email protected]. For questions, contact Michael Vigil.
Can small businesses or minority-owned firms bid on this RFQ?
Most government agencies, including Town of Bernalillo in NM, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFQ submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Michael Vigil at (505) 771-5894. Questions and answers are typically shared with all prospective bidders.
What are the key deliverables?
The solicitation specifies the following deliverables: Annual or monthly support/maintenance costs, Included support hours and response levels, Cost for MAC services, After-hours or emergency support rates, On-site service rates, Licensing or subscription costs. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Experience with Mitel and VMware environments, Quality of support model and SLAs, Cost and value, Responsiveness and availability, Municipal experience, References" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from Town of Bernalillo?
All active and historical solicitations from Town of Bernalillo are tracked and searchable. As a city agency, Town of Bernalillo regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFQ?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Executive summary, detailed scope of services, support model and SLAs, pricing breakdown, vendor qualifications and references, any assumptions or exclusions. Review the full document from Town of Bernalillo for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Bernalillo, NM. Review the full solicitation for detailed scope requirements.