The State Bar of California - Regulation Division Annual Renewal Process Assessment RFP 2026
State Bar of California | State of CaliforniaState · San Francisco, CA- Due
- Nov 30, 2026
- 23 days left
- Posted
- Nov 2, 2026
- Contract term
- 1 year
- Primary contact
- Grisel Zendejas
- (555) 123-4567
The 30-second brief
The State Bar of California seeks a comprehensive assessment of the Attorney Annual Renewal Processes, focusing on operational workflows, digital systems, and customer-experience touchpoints. The selected vendor will evaluate end-to-end processes, analyze inquiry volumes and system interactions across MSBP, HubSpot, and Engage for Amazon Connect, and apply behavioral economics and systems-analysis to identify drivers of late renewal. The vendor will provide actionable recommendations, workflow maps, and improvement strategies within resource constraints. Proposals are due by November 30, 2026.
Project Plan and Timeline, Weekly Status Reports, Research Coordination & Approval Schedule, Current State Operational Assessment, Project Licensee Experience Summary, Behavioral Incentive and Noncompliance Penalty Analysis Report, Future State Recommendation Report
Evaluation of Written Proposal (30), Vendor Interview and Presentation (35), Reference Checks (5), Pricing (30)
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Summary
The State Bar of California seeks a comprehensive assessment of the Attorney Annual Renewal Processes, focusing on operational workflows, digital systems, and customer-experience touchpoints.
The selected vendor will evaluate end-to-end processes, analyze inquiry volumes and system interactions across MSBP, HubSpot, and Engage for Amazon Connect, and apply behavioral economics and systems-analysis to identify drivers of late renewal. The vendor will provide actionable recommendations, workflow maps, and improvement strategies within resource constraints. Proposals are due by November 30, 2026.
EVALUATION CRITERIA
REQUIRED DELIVERABLES
7- Project Plan and Timeline
- Weekly Status Reports
- Research Coordination & Approval Schedule
- Current State Operational Assessment
- Project Licensee Experience Summary
- Behavioral Incentive and Noncompliance Penalty Analysis Report
- Future State Recommendation Report
REQUIRED ATTACHMENTS
Attachment A. Vendor History Questionnaire, Attachment B. Itemized Cost Proposal
REQUIRED STAFFING
Project Director, Behavioral Economist
- Submit to
- [email protected]
- Scope location
- San Francisco, CA
- Reported agency
- The State Bar of California
Questions about this RFP
How do I respond to this RFP from State Bar of California | State of California?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is November 30, 2026. The solicitation specifies required deliverables that must be addressed in your response. Be sure to include all required attachments as outlined in the solicitation. Submissions should be delivered to: [email protected]. For questions, contact Grisel Zendejas.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including State Bar of California | State of California in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Grisel Zendejas at (555) 123-4567. Questions and answers are typically shared with all prospective bidders.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Project Director, Behavioral Economist. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Project Plan and Timeline, Weekly Status Reports, Research Coordination & Approval Schedule, Current State Operational Assessment, Project Licensee Experience Summary, Behavioral Incentive and Noncompliance Penalty Analysis Report, Future State Recommendation Report. Proposals should clearly address how each deliverable will be met.
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What are the evaluation criteria for this solicitation?
This solicitation includes specific evaluation criteria that will be used to score proposals. The criteria include: "Evaluation of Written Proposal (30), Vendor Interview and Presentation (35), Reference Checks (5), Pricing (30)" Vendors should carefully align their proposals with each criterion to maximize their score.
Where can I find more RFPs from State Bar of California | State of California?
All active and historical solicitations from State Bar of California | State of California are tracked and searchable. As a state agency, State Bar of California | State of California regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What is the contract term for this solicitation?
The anticipated contract term is 1 year. Contract terms may include renewal options.
Is this solicitation still open for submissions?
Based on the posted deadline of November 30, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. This solicitation specifically requires the following attachments: Attachment A. Vendor History Questionnaire, Attachment B. Itemized Cost Proposal. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from State Bar of California | State of California for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: San Francisco, CA. Review the full solicitation for detailed scope requirements.