The Good Samaritan Society Service Desk Support Levels 1, 2 & 3 RFP - AB-2026-05645
Town of HardistyCity · Hardisty, AB- Due
- Sep 11, 2026
- Deadline passed
- Posted
- Aug 11, 2026
The 30-second brief
The Good Samaritan Society is seeking a managed service provider for ITIL-aligned service desk support (Levels 1, 2, and 3) across 28 locations in Alberta and British Columbia. Proposals are due September 11, 2026.
Help desk / service desk support services, ITIL-aligned service model
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Summary
The Good Samaritan Society is seeking a managed service provider for ITIL-aligned service desk support (Levels 1, 2, and 3) across 28 locations in Alberta and British Columbia. Proposals are due September 11, 2026.
REQUIRED DELIVERABLES
Help desk / service desk support services, ITIL-aligned service model
REQUIRED STAFFING
Managed Service Provider (MSP), help desk/service desk support staff
- Submit to
- Express Interest via APC posting; contact details not shown on page.
- Scope location
- Edmonton, Alberta and 28 locations across Alberta and British Columbia
- Reported agency
- The Good Samaritan Society
Questions about this RFP
How do I respond to this RFP from Town of Hardisty?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 11, 2026. The solicitation specifies required deliverables that must be addressed in your response. Submissions should be delivered to: Express Interest via APC posting; contact details not shown on page..
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Town of Hardisty in AB, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
What staffing is required for this project?
This solicitation outlines specific staffing requirements. The required roles include: Managed Service Provider (MSP), help desk/service desk support staff. Proposers should demonstrate relevant qualifications and experience for each required role.
What are the key deliverables?
The solicitation specifies the following deliverables: Help desk / service desk support services, ITIL-aligned service model. Proposals should clearly address how each deliverable will be met.
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Where can I find more RFPs from Town of Hardisty?
All active and historical solicitations from Town of Hardisty are tracked and searchable. As a city agency, Town of Hardisty regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Additionally, proposals should address staffing requirements as outlined in the solicitation. Review the full document from Town of Hardisty for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Edmonton, Alberta and 28 locations across Alberta and British Columbia. Review the full solicitation for detailed scope requirements.
