SunLine Transit Agency Voice Services Request for Proposal 27-020
Sunline Transit AgencyPublic Authority · Thousand Palms, CA- Due
- Dec 1, 2026
- 20 days left
- Posted
- Nov 6, 2026
- Primary contact
- Amy Gunderloy
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Summary
SunLine Transit Agency is seeking a single vendor cloud voice platform to replace its existing voice environment, covering general agency staff and contact center operations.
The scope includes a core phone system for approximately 90 percent of users, a contact center supporting dispatch, customer service, and bus operations, shared services, artificial intelligence, and implementation, training, and support. The submission deadline is December 1, 2026.
- Submit to
- https://sunline-procurements.bonfirehub.com/opportunities/261654
- Scope location
- 27-020
- Reported agency
- SunLine Transit Agency
Questions about this RFP
How do I respond to this RFP from Sunline Transit Agency?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is December 1, 2026. Submissions should be delivered to: https://sunline-procurements.bonfirehub.com/opportunities/261654. For questions, contact Amy Gunderloy.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Sunline Transit Agency in CA, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Amy Gunderloy. Questions and answers are typically shared with all prospective bidders.
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Where can I find more RFPs from Sunline Transit Agency?
All active and historical solicitations from Sunline Transit Agency are tracked and searchable. As a public authority agency, Sunline Transit Agency regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
Is this solicitation still open for submissions?
Based on the posted deadline of December 1, 2026, this solicitation appears to still be accepting submissions. Deadlines may change through amendments or addenda, so always verify the current status directly with the issuing agency before preparing your response.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Sunline Transit Agency for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: 27-020. Review the full solicitation for detailed scope requirements.