SkilledTradesBC Interactive Voice Response (IVR) System Customer Support RFI - 2026012_50
SkilledTradesBCProvincial Agency · Richmond, BC- Due
- Jun 2, 2026
- Deadline passed
- Posted
- May 12, 2026
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Summary
SkilledTradesBC is issuing a Request for Information (RFI) to explore modern, cloud-based telephony solutions for its Customer Support Team, which manages inbound and outbound calls related to client inquiries, requests for assistance, and issue resolution.
Objectives include improving system reliability, enhancing call handling efficiency, and providing better tools for customer service representatives through call recording, reporting, and integration with existing systems. The solicitation ID is 2026012_50.
- Submit to
- https://skilledtradesbc.bonfirehub.ca/opportunities/106520
- Scope location
- 2026012_50
Questions about this RFI
How do I respond to this RFI from SkilledTradesBC?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is June 2, 2026. Submissions should be delivered to: https://skilledtradesbc.bonfirehub.ca/opportunities/106520.
Can small businesses or minority-owned firms bid on this RFI?
Most government agencies, including SkilledTradesBC in BC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFI submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
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Where can I find more RFPs from SkilledTradesBC?
All active and historical solicitations from SkilledTradesBC are tracked and searchable. As a provincial agency agency, SkilledTradesBC regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFI?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from SkilledTradesBC for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: 2026012_50. Review the full solicitation for detailed scope requirements.
