SkilledTradesBC - Interactive Voice Response (IVR) System - Customer Support - 2026016_50
SkilledTradesBCProvincial Agency · Richmond, BC- Due
- Sep 23, 2026
- Deadline passed
- Posted
- Jul 30, 2026
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Summary
SkilledTradesBC seeks proposals for a modern and cloud-based telephony solution and Interactive Voice Response (IVR) system to support its Customer Support Team, which manages inbound and outbound calls related to client inquiries, requests for assistance, and issue resolution.
The solution must enhance system reliability, improve call handling efficiency, and provide advanced tools, functionality, and integration with existing systems. Reference ID: 2026016_50. Submission deadline is September 23, 2026.
- Submit to
- https://skilledtradesbc.bonfirehub.ca/opportunities/109011
- Scope location
- 2026016_50
Questions about this RFP
How do I respond to this RFP from SkilledTradesBC?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is September 23, 2026. Submissions should be delivered to: https://skilledtradesbc.bonfirehub.ca/opportunities/109011.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including SkilledTradesBC in BC, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
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Where can I find more RFPs from SkilledTradesBC?
All active and historical solicitations from SkilledTradesBC are tracked and searchable. As a provincial agency agency, SkilledTradesBC regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from SkilledTradesBC for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: 2026016_50. Review the full solicitation for detailed scope requirements.
