Roane County - Utility Billing Platform for Public Utility Board - RFP 2026
Roane CountyCounty · Kingston, TN- Due
- Oct 22, 2026
- Deadline passed
- Primary contact
- Lynn Farnham
- (865) 376-4317
Hear what Roane County plans next before it's posted.
Get alerts freeFree account · 30-second setup · No credit card
Summary
Roane County is soliciting proposals from qualified vendors for a modern, cloud-hosted utility process management and utility billing platform.
The utility intends to replace its current billing software with a single, integrated ecosystem that connects billing, customer account management, service orders, mobile field work, customer self-service, payments, customer communications, print and mail fulfillment, hosting, security, and ongoing operational support. The solution must operate as one system sharing a single set of data and be supported by one accountable provider. Proposals are due by October 22, 2026, at 2:00 PM, with questions due by October 16, 2026. This project is funded by local sources.
- Submit to
- 200 E Race St Ste 3 PO Box 643, Kingston, TN, 37763
- Scope location
- Roane, TN
Questions about this RFP
How do I respond to this RFP from Roane County?
Review the full solicitation document for submission requirements, evaluation criteria, and deadlines. The submission deadline is October 22, 2026. Submissions should be delivered to: 200 E Race St Ste 3 PO Box 643, Kingston, TN, 37763. For questions, contact Lynn Farnham.
Can small businesses or minority-owned firms bid on this RFP?
Most government agencies, including Roane County in TN, encourage participation from small businesses, minority-owned, women-owned, and disadvantaged business enterprises (MBE/WBE/DBE). Check the full solicitation for any small business participation goals.
What happens after the RFP submission deadline?
After the deadline, the issuing agency reviews all submissions against the stated evaluation criteria. This typically includes a compliance check, technical evaluation, cost analysis, and may involve oral presentations with shortlisted vendors.
Can I ask questions about this solicitation before submitting?
Yes, most solicitations allow vendors to submit questions during a designated period. The primary contact is Lynn Farnham at (865) 376-4317. Questions and answers are typically shared with all prospective bidders.
Show 3 more questions
Where can I find more RFPs from Roane County?
All active and historical solicitations from Roane County are tracked and searchable. As a county agency, Roane County regularly publishes solicitations. Visit the agency profile to see current open bids, past contracts, vendor relationships, and decision-maker contacts.
What documents are required to bid on this RFP?
Requirements vary by solicitation, but common documents include a technical proposal, cost/price proposal, proof of insurance, relevant certifications, past performance references, and any forms specified in the solicitation. Review the full document from Roane County for the complete list.
What is the scope of this project?
This solicitation defines a specific project scope. The scope covers the following locations: Roane, TN. Review the full solicitation for detailed scope requirements.